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Operation Team Lead


Job Overview: In this role, you will supervise the staff, day-to-day activities, and technical staff operations. Manages and reports relevant key performance indicators. Regularly directs the work of at least three or more full-time employees.  Duties & Responsibilities: Provide top-level technical support, including problem resolution, change implementation, meetings/calls and one-on-one technical support within SLAs for clients. Ensure team output meets quality and service level standards set by management and clients. Coordinate the daily activities of the operation engineers, set priorities for the team to ensure task/ticket completion and coordinate work activities with other supervisors. Understand our Operating Principles and make them the guidelines for how the operation engineers carry out their tasks correctly and efficiently. Perform quality assurance auditing of operation team tickets. Create detailed reports based on management and client requests. Interface with the engineering team and other teams regarding escalations. Attend client and stakeholder meetings, respond to their inquiries, share status with them and address any concerns raised. Must know different troubleshooting techniques for use in a variety of circumstances. Assist in the development of processes and procedures. Assist in handling difficult client situations and complaints referred by the team. Assist in scheduling and assignment of technical staff to meet operational needs. Assist in onboarding of new staff and ensuring training plans are followed. Ability to understand product mechanisms & deliverable technicalities.  

Malawi : International


Human Resources Specialist


Keda Zambia Ceramic  is a leading manufacturer in the ceramics industry, committed to innovation, quality, and excellence. With a focus on sustainable practices and employee welfare, we strive to create a workplace that fosters growth and success for all team members. Are you passionate about fostering a productive and efficient work environment? Do you have a keen eye for detail and a knack for optimising attendance systems? Keda Zambia Ceramic is seeking a dynamic HR Specialist to lead our attendance management processes. Position Overview: As the HR Specialist – Attendance Management, you will play a crucial role in ensuring the smooth operation of our attendance systems. You will be responsible for implementing and managing attendance policies and procedures, tracking employee attendance, analyzing attendance data, and providing insights to improve attendance rates and efficiency. Key Responsibilities: Develop, implement, and enforce attendance policies and procedures in alignment with company goals and regulations. Monitor and track employee attendance, including tardiness, absenteeism, and leaves of absence. Utilise attendance tracking systems to maintain accurate records and generate reports for management review. Analyse attendance data to identify trends, patterns, and areas for improvement. Collaborate with department managers to address attendance issues and implement corrective actions when necessary. Provide guidance and support to employees regarding attendance policies, procedures, and related inquiries. Stay updated on relevant laws, regulations, and best practices related to attendance management. Why Join Us: Opportunity to make a meaningful impact on employee welfare and organisational success. Collaborative and supportive work culture. Competitive salary and benefits package. Ongoing opportunities for learning and development. If you are a proactive HR professional with a passion for optimising attendance systems and fostering a positive work environment, we invite you to join our team at  Keda Zambia Ceramic. Apply now to be considered for this exciting opportunity! To apply, please send your resume and cover letter. Please include “HR Specialist – Attendance Management” in the subject line. We look forward to hearing from you! Keda Zambia Ceramic is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.  

Zambia : Lusaka


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