Head, Client Experience
STANDARD CHARTERED
About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours- do the right thing, better together and never settle- as well as our brand promise, Here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture- one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities Accountability for Service Excellence and Business Process Management for CPBB Interface between Clients and Businesses. Guidance, support, review and approval of goals, business plans, policies, performance and career management. Drive a strong service culture across the country RC business by defining a clear strategic direction on Client Experience, Complaints Management and Treating Clients Fairly (TCF). Drive a best in class Client Care Centre and provide a 24 hour call centre access to all clients To drive a culture of total commitment to Client’s delight throughout CPBB for external and internal clients, and thereby provide...
Botswana : Sowa
2021-08-29
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