THE TATE GROUP
TaTe Group, a diversified investment company, is seeking a highly skilled and organised individual to join our team as a Backpacker Manager for TaTe Village. The Backpacker Manager will be responsible for overseeing the day-to-day operations of the backpacker. You will manage staff, drive sales and revenue generation, guest enquiries and concerns, organise and arrange events, and maintain a safe and clean environment. Guest Services: Greet and check-in guests, provide information about the facility, amenities, and local attractions. Handle guest enquiries, requests, and concerns promptly and professionally. Coordinate and organise social activities and events for guests. Ensure the rooftop has a vibrant events calendar and is maintains high booking rates. Staff Management Recruit, train, and supervise staff members, including receptionists, cleaners, and maintenance personnel. Create and maintain staff schedules to always ensure adequate coverage. Foster a positive and collaborative work environment, promoting teamwork and staff. Conduct regular performance evaluations and provide feedback to staff members. Facility Operations Oversee the day-to-day operations of the backpacker facility, ensuring compliance with safety and hygiene standards Utilise the booking systems to ensure all bookings, reservations, payments etc, are processed timely and efficiently. Maintain comprehensive and accurate records of client’s bookings, payments, and all relevant information Coordinate with housekeeping to ensure cleanliness and maintenance of rooms, common areas and facilities. Implement a solution for guest to dine on premises. Marketing & Sales Develop and execute marketing strategies to attract clients and maintain high occupancy rates. Work hand in hand with social media team to ensure an active and relevant presents Collaborate with local tourism organisations to promote the facility and establish Network and liaise with international organisations to attract foreign clients, especially USA based clients. Monitor market trends and competitors to identify opportunities and adapt strategies accordingly. Ensure a 70% plus occupancy rate monthly. Maintain an 80% plus review rating from clients. Financial Management Work with Finance to prepare and manage the backpacker budget, including revenue and expense forecasting. Monitor financial performance, analyse and correct variances, and implement effective cost mitigation measures. Ensure accurate billing and collection of payments. Maintain financial records and prepare regular (daily, weekly, monthly, quarterly) reports for Management.
Namibia : Windhoek- Khomas