Director CX Learning Solutions
SITEL GROUP
Summary To support the acceleration of the company's growth and sales development in EMEA, Sitel Group is looking for an ambitious and dynamic CX Solutions lead. This candidate should be experienced in assessing Clients’ and Sitel Group needs in the areas of Customer Service and Customer Experience (CX), Digital Transformation, Operational Improvements, Automation and Innovation and, recommending, designing and building integrated solutions, that combine at best Sitel Group CX products to bring added value to our clients. Reporting to the Head of Solutions, EMEA, you will work closely with Sitel Group and CX solutions leads, Product Owners and the Head of Sales to define solutions, proposals and RFP responses that meet our clients needs. You will co-ordinate the CX solutions community, ensuring that we provide unified support to Sitel Group teams and that our offers meet the needs and requirements of our customers. If you are looking to develop in an international environment and are rigorous, creative, and pragmatic, with a real sense of customer focus, join Sitel Group and contribute to its expansion as the leader in Transformational CX Services! Responsibilities You will drive the CX solutions team in Sitel Group’s EMEA region, working closely with business development teams and CX product teams during...
Botswana : Sowa
2022-11-18
Contact our recruitment agency in Botswana