Service Manager Membership and Contributions
HEALTH RISK MANAGEMENT BOTSWANA
We are looking for a Service Manager Membership and Contributions To manage the day–to-day planning, operations and problem-solving of a team of consultants to meet the required service level components, standards and targets in order to ensure delivery of a consistently superior customer experience. Develop and maintain Membership as a fully-fledged business unit Ensure consistent and excellent application of set standards by monitoring staff performance levels, checking quality of work and recommending corrective steps Compile annual budget for group Route system related problems to relevant parties Generate, compile and analyse productivity reports and statistics required as business information by the executive management Maintain any changes to the Membership systems, processes and procedures Maintain quality processes in accordance with ISO 9001:2008 standards Monitor procedures/SOP’s regulating functions performed in the group Apply/monitor/maintain the National Reference Pricing List or Agreed Tariff List rules/amendments to rules and benefit structure per Scheme Plan on the Administration System Prioritise customer needs to ensure customer satisfaction
Botswana : Gaborone
2023-04-21
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