Processor Cash Payments and Reconciliation, French, GSC
HSBC
Why join us? Payment Operations provide services for various payments products around the globe, with offshore presence in China, India and Poland. Currently expanding payment operations to Cairo, Cairo’s operations will focus mainly on MENA Markets (but not restricted to), with language dependencies. The Opportunity: This vacancy includes email handling and making outbound calls for activities that Manual & Semi-automated Payments, Cheque Payments, Bills, etc. would fall under this job role. The purpose is to continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA’s) in accordance with procedures. What you’ll do: Voice processes concerning payment orders from HSBC customers – Outbound calls with customers conducted according to scripts and rules with appropriate customer care. Fraud detection, annihilation any fraud attempt. Working on different requirements systems. Authorization seeking with branch concerning: account restrictions, liquidity availabilities, signature verification High Risk Countries, call-backs, etc. Identify and escalate any issues effectively which have any impact of the SLA/Quality to appropriate parties. Co-operation with team members and stakeholders. Updating the procedures/manuals – upon Team...
Egypt : Zagazig
2022-03-08
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