Guest Services Agent
FOUR SEASONS HOTELS AND RESORTS
Job Functions The ability to review all materials concerning daily events, i.e. return guests, VIPs, arrival, departure and function sheets. The ability to handle guest luggage with care and efficiency and presenting the in-room orientation, as well as providing information about the hotel and city. The ability to handle a guest room change request. The ability to assist departing guests with luggage, transportation requirements, etc. The ability to store and retrieve guests luggage and belongings. The ability to answer telephones, deliver messages, packages, flowers, etc. to the guest rooms. The ability to run errands for guests, Concierge and the Guest services staff. The ability to help maintain a high standard of cleanliness in the ground level lobby, the front entrance and the luggage storage areas. The ability to call guests by their names and remember return guest's names. The ability to project an image of friendliness, professionalism and willingness to provide personalized services to guests. The ability to work closely with the Front Office, Valet Parking, concierge and door staff. The ability to keep the Assistant Manager and/or Guest services manager well-informed as to any guest problems, special requests, complaints, etc. The ability to maneuver luggage carts, heavy and awkward crates around...
Egypt : Zagazig
2022-07-30
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