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Advisor- Partner Management

DELL

Advisor, Partner Management Bring your passion for sales and business development to a role on our Partner Management team. On this team, you’ll develop and cultivate the ongoing relationship with strategic partners and customers, building marketing plans and identifying alliances that could generate sales opportunities. Join us to do the best work of your career and make a profound social impact as an Advisor, Partner Management in Egypt. What You’ll Achieve We are a growing team transforming the way we do business and support our channel organization. The Channel Services Helpdesk team is looking for an exceptional individual to help provide a great support experience to our partners. This is an escalation support role that will encompass project management, customer service, continuous improvement initiatives, as well as proactive business outreach: As an Advisor, Partner Management, you will be responsible for: Coordination, ownership, and optimization of key partner enablement processes supporting a global services partner helpdesk team. Proactively delivers comprehensive, day-to-day partner support through our case management CRM system (Salesforce.com) Will collaborate te Supports service partner when navigating specific Dell ordering systems Will deliver proactive outreach campaigns for selected...

Egypt : Zagazig

2021-09-03

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Associate, Human Resources (Shared Services & Subsidiaries)

AFRICAN EXPORT-IMPORT BANK (AFREXIMBANK)

Afreximbank: Associate, Human Resources (Shared Services & Subsidiaries) 1. Department overview and purpose of role The role is supposed to help the Bank to achieve its mission of “stimulating a consistent expansion of and diversification of African trade so as to rapidly increase Africa’s share of global trade, while operating as a first class, profit oriented, socially responsible financial institution and a centre of excellence in African trade matters” by carrying out all required activities to ensure that the HR services provided to Regional Offices & Bank’s Subsidiaries are delivered as required. 2. Position Summary As a member of the Human Resources Shared Services team which is responsible for the management of the transactional HR services provided to Bank’s Regional Offices Subsidiaries and outsourced contractors. The job holder will be responsible for supporting the provision of efficient support for all the HURE shared services activities whilst complying with the principles of competency, accuracy and integrity. The job holder is also required to provide support with the management of payroll processing for outsourced staff at HQ and Branches. 3. Duties and responsibilities Payroll: Providing high level support with payroll related requests for all outsourced staff at HQ, Branches and...

Egypt : Zagazig

2023-06-12

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Senior Application Support and Cloud Operations Engineer

ORANGE

Mission: The Managed Applications Cloud Expertise team is part of the OBSIT Organization within CMI (Customer Marketing and Innovation). MAC team handle the “middle tier” role in the multilayered Orange business services Applications and Infrastructure support chain and is responsible for keeping the availability of applications in line with their business criticality. Managed Applications Cloud Expertise (MAC) delivers 2nd level (application and Infra) support services to Orange Business Services internal employees by providing End to End ownership of all requests received from 1st level (IT Helpdesk), the OBSIT Monitoring team or application hosting entities (Orange Cloud For Business Monitoring). Within the MAC team, the scope of this senior job is to ensure the following tasks on a 24x7 basis (on-call basis): Technical responsibilities: Ensure applications’ availability to meet the SLA target Handle, diagnose and route in real-time incoming trouble tickets Responsible for 2nd level technical support and escalation Develop monitoring scripts to monitor applications, system performances and data availability Communicate planned/unplanned outages to end users Provide administration services on applications Provide workarounds for major issues until permanent fix is delivered Participate in the UAT testing...

Egypt : Zagazig

2021-11-09

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MS Automated Operations Engineer- Fresh Graduate Program

ERICSSON

Our Exciting Opportunity: We are now looking for an MS Automated Operations Engineer to be part of our fresh graduates’ program for one year. You will Join different MS domains and functions. Perform alarm monitoring and 1st level troubleshooting for multi-vendor access network (BSC/RNC/BTS/Node B) Radio Access Network (RAN) & Transport Network & Core Network in managed service. Perform first level troubleshooting with a KPI of solving faults for Access Network (ER///, ZTE &Huawei), Core Network (CS & PS) and Transport network. Network Performance (KPIs) Monitoring. Classifying and accordingly dispatching alarms to Field Maintenance team. Guide FM resources to be properly equipped in the field to resolve the case, technical support, and in-site assistance if required in major incidents. Classifying and accordingly escalating alarms to Back Office team via service manager tool. Perform Escalation and Notification to keep management and other business units informed during system outages. Create and update/manage trouble tickets for any detected problem. Responsible for sending out notification SMSs for major outages and down sites Following up on FM and BO teams on outages and down sites VIA TT system. Get complete understanding of access & core commands and how to use them via command handling...

Egypt : Zagazig

2023-04-14

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Repair Technician

NCR ATLEOS

About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Position Description The Rework engineer applying to rework NCR ATM modules and applies the activities into assigned rework team members during the repair period. The rework engineer” s responsibilities includes technical repair on components level, teamwork, follow up, Typically, such repair engagements will involve the repair and transactions and software system use and supervise the packaging of a repaired parts of different team members. The rework engineer will have in-depth knowledge of the ATM modules repair environment, technical and support services for field engineer along with the necessary experience to consult and analyses at the highest levels of repair organization. Major Responsibilities Provide the necessary technical and service delivery capabilities to effectively manage the engagement Ensure the various phases of technical knowledge are carried out (both within the CEs and within rework center team) Completion and coverage all of given responsibilities by his manager such as...

Egypt : Zagazig

2024-03-04

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Manager- IT Operations

SUTHERLAND

Job Description: Sutherland is seeking an Associate Manager of IT Operations to help maintain the operational standards from the ground up. This will include documentation, creation of policy’s & procedures, Audits, Disaster Recovery, Audits and more. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Associate Manager of IT Operations in this role get to: Job Title: Associate Manager GTI Department: GTI Reports To: Manager GTI Role Purpose (overall high level summary of the role) Provide the required support to the management team in ensuring seamless operation and support to the customers. To provide time critical support to system users within the business areas, ensuring maximum efficiency to achieve maximum customer satisfaction. Efficient problem resolution and maximize the system availability. Review the frequently faced system problems and work on the improvements. Identify pressure points and minimize risks. Contribute towards automation and minimizing issues by improving technology and reduce owner ship costs. Strictly adhere to the set procedures and follow the guidelines. Provide IT Management...

Egypt : Zagazig

2022-08-01

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Admin Assistant for an IT Service Provider

BRAINTRUST

What You’ll Be Working On We are a regional Managed IT Services provider and are looking for a long-term Administrative Assistant for approximately 20 hours per week. Note: there is complexity to the tools and work we do. Initially, there will be a lot to learn to get up to speed on our systems. Those first 2 weeks will require more time to get up to speed. Flexibility is important. We need some availability each day Monday-Friday between 11am-3pm EST (4 hours per day) in order to process orders in a timely manner and for odd jobs. We are looking for help with the following: Monthly billing, should know how to use Quickbooks Online Bank reconciliation Payment reconciliation Entering data into databases and accounting software Preparing quotes and purchase orders on a daily basis Ordering office supplies and managing stocks Organizing and scheduling appointments Handling administrative requests and queries Product and data research Handle renewal of asset

Egypt : International

2024-04-19

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IT Specialist (WESEP)

PATHFINDER INTERNATIONAL

Project Description: The WESE program is five-year USAID-funded project designed to engage, leverage, and partner with the private sector as well as public social service initiatives to encourage women’s participation in the workforce; generate demand for financial services; promote tailored, market-based solutions to women’s economic empowerment; and strengthen GBV prevention and response such that women become more economically and socially resilient. WESE activities integrate, mutually reinforcing private and public sector-led approaches that aim to change power relationships, transform structures, and build agency to effect results along critical change pathways. The program interventions are designed to lead women in priority governorates feeling safe, valued, and empowered at work; motivated and able to embrace financial autonomy; and respected and free from violence in their homes, communities, and workplaces. The program works closely with market-based partners to develop, lead, scale, sustain, and champion innovative solutions, recognizing the economic AND social benefits of gender-inclusive, empowering policies and practices. Job Summary: The IT Specialist will support the smooth functioning of the project through the development and roll out of IT policies and procedures, IT helpdesk...

Egypt : Zagazig

2023-01-20

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