Customer Service Consultant – Senior Process Associate- English-BFS01
GENPACT
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we are calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us. Inviting applications for the role of Customer Service Consultant – Senior Process Associate! We are looking for someone with a good level of English and a passion for finding a solution for customers’ tech problems. Responsibilities Answering phone calls in the mentioned languages, with a nice, controlled voice, on a priority established by the team leader. Receiving and placing customer orders for the in scope products/services (leasing, credit, bank accounts); Customer service through electronic channels; Projecting a positive image of the company and brand; Implementing changes using your creativity and focus on process improvement; Correct and complete documentation of all customer interactions. Sharing with all team members any relevant knowledge obtained through customer interactions. Attending training sessions. Arranging working schedules with colleagues flexibly, according to business needs. Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis....
Egypt : Zagazig
2022-05-17
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