IT Help Desk
TARGET RECRUITMENT & HR SOLUTIONS
IT Help Desk. Responsibilities: Serve as the first point of contact for customers seeking technical assistance over the phone or email and ticketing system, and follow-up until closing the case. Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Walk customer through problem-solving process and ask questions to determine nature of problem. Install, modify, and repair computer hardware and software, printers, scanners, peripherals, etc.. Direct unresolved issues to the next level of support personnel. Pass on any feedback or suggestions by customers to the appropriate internal team. Maintain daily performance of computer systems. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Provide accurate information on IT products or services.
Egypt : Zagazig
2021-02-27
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