Customer Resolution Specialist (_VOIS)
VODAFONE
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Role purpose: As a Resolution specialist you will be acting as an escalation point for customer complaints from your colleagues via live calls. You will need to help resolve the customer query by either supporting your colleague with a resolution or by taking over the call and speaking directly with the customer. You will investigate, resolve and respond to all calls received which can at time be complex. You will need to be able to do this with a level of detail and quality that meets and/or exceeds customer expectations and where appropriate to address the root cause of the query. As a Resolution Manager you'll demonstrate a robust attitude, work well under pressure and have a passion for customer service and relentless resolution. This role...
Egypt : Zagazig
2022-09-03
Contact our recruitment agency in Egypt