Quality Claims Coordinator
EATON
Role overview and responsibilities: • Maintain and optimize customer claim resolution time by involving stakeholders at the supply and demand site. • Act as owner of the claim trackers and reports quality and claim dashboard on monthly basis. • Register, review and manage customer claims of Eaton products and systems such as Power Distribution, Medium Voltage - Bussmann series, Ulusoy Product Families (logistics, commercial and defect) and Power Quality (logistics and commercial). • Act as focal point of contact with the customer to resolve the claims and dispute at the best Eaton interest and customer satisfaction. • Act as EHS Coordinator for internal and external training. • Report the related quality metric on monthly basis, claim numbers etc. • Look after the replacement deliveries in line with full value chain; order handling, release order in SAP, coordinate logistics until material delivered to the customers and update customer accordingly. • Review of the registered claims- documentation, warranty, reports. • Register the claim with concerned party- Eaton plants, 3rd part suppliers, insurance provider, logistics providers, internal teams such as logistics, project management, order management, pricing, product management, warehouse. • Liaise...
Egypt : Zagazig
2024-03-02
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