Customer Success Specialist, Enterprise Solutions
REFINITIV
Customer Success Specialists (CSS) connect our clients to Refinitivs enterprise solutions. The CSS plays a vital role in ensuring that our customers fully leverage the value of Refinitiv by discovering and implementing workflow solutions while continuously providing guidance throughout the customers journey. The CSS team provide customers with a differentiated customer experience, helping them to realise the full value of our solutions In a role that is comprised of relationship management, education, data science and deep functional expertise, the CSS is responsible for successful adoption and expansion of enterprise solutions platforms, and technologies within his/her assigned accounts. Equal parts trusted advisor and roadmap architect, the CSS collaboratively designs and implements engagements with key business decision makers, assists in reducing competitive risk, and identifies opportunities in his/her accounts. By transforming our clients business through user adoption of our suite of solutions, the CSS creates the conditions for optimal renewal and upsell growth. Role Responsibilities Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them. Demonstrate and educate new customers...
Egypt : Cairo
2020-07-13
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