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HEAD OF FINANCIAL SERVICES

MTN GUINEE

JOB MISSIONS To reshape Financial Services in ‘MTN Guinea’ through the strategic expansion of the Mobile Financial Services. To be responsible for defining and implementing the Mobile Financial Services strategic and financial objectives by driving usage penetration and improvement of operational performance to meet consumer satisfaction and the overall business strategy. To interface with the Company’s stakeholders & Group Management Services stakeholder in order to ensure effective and efficient operations. DETAILED DESCRIPTION Strategy Development and Implementation : Deliver business goals set by Executive Committee in accordance with overall Company strategy Ensure the development of Mobile Financial Services in general and Mobile Money in particular follows a strategic growth plan, with the provision of a clear direction and structure Promote an ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance Provide overall direction for Financial Services by analysing changes in the competitive landscape, analysing trends, costs, forecasts and implementing them into the business plan Operational Delivery: Expand and manage the distribution and merchant network Ensure that products and services of the highest quality are...

Guinea : Conakry

2018-01-09

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Remote Support Agent- Bilingual (French/English)

VIDCRUITER

About the position Job Title: Applicant Success Agent (Bilingual) Location: Remote Schedule: 40 Hours per Week (5, 8-hour shifts) Be a part of our growing team of 80+ employees working remotely! At VidCruiter, we offer a very welcoming environment with an excellent work-life balance. We work as a team and have an all-hands-on-deck approach to everything we do. With a constantly growing company, you will always have something new to learn and do. Our motto is continuous improvement and the VidCruiter team is there for you every step of the way to make sure you succeed. If you're looking for an exciting opportunity in an innovative and ever-changing industry- VidCruiter is the company for you! We like to call our technical support team "Applicant Success Team". One of the primary responsibilities of the team is to ensure that our company is aware of any technical problems happening on the applicants' (end-users) end and that a prompt solution is taken every time to resolve any issues we may encounter in the most efficient manner. We manage support tickets, answer applicant and/or client inquiries and provide technical support to them. We are seeking to hire an Applicant Success Agent (Bilingual) to join our growing team! You will be providing professional-level service via email, chat, and phone....

Guinea : Boké - Conakry - Faranah - Kankan - Kindia - Labé - Mamou - Nzérékoré - International

2022-12-04

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Spanish / English Gaming Support Agent

5CA

What will I do? As a player support agent, your duties will include but not be limited to: Handling customer support (e-mail and live chat – no phone calls) by doing things like Help players with account issues (compromised accounts, updates, etc.) Resolve issues regarding refunds, purchases not going through, etc. Assist players resolve technical problems with the game Answer gameplay inquiries and helping sort out gameplay issues- Check updates & newly released content for the game you’re supporting- Take assigned training modules to help you improve even further in your job- Attend your weekly meeting with a team of 10-15 fellow agents and your manager In short, you will be responsible for helping players of this popular video game resolve their issues and continue enjoying the game that they love. And don't worry- You will start your first week(s) at 5CA going through training with your fellow new agents, to make sure you are prepared for the challenges ahead. And, of course, you will be paid as if you were already working, during your training. We offer: A position at a fast-growing company with ambitious A-level clients A casual, international environment where you’ll work with people from over 40 different nationalities Flexibility; working remotely means being able to work from anywhere in the...

Guinea : Boké - Conakry - Faranah - Kankan - Kindia - Labé - Mamou - Nzérékoré - International

2022-10-14

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Developer Experience Engineer (Remote, EMEA & APAC)

GRAFANA LABS

We are looking for a Developer Experience Engineer to help Grafana Cloud customers be more productive through best-in-class educational resources and deployment tooling. Reporting to our Head of Self-Service, this role blurs the line between advocacy, engineering and documentation, and has a consistent focus on helping users solve problems using the Grafana Stack. In this role, you’ll chat with Grafana users all around the world, create highly technical guides/tutorials, write code to build tools/scripts/dashboards/etc — all while bringing your learnings back into our product development process. What you’ll be doing: Build end-to-end tutorials, quickstarts, and integrations to help users go from nothing to beautiful Grafana dashboards, across the entire Tempo-Loki-Prometheus stack Create, fix, and improve OSS tooling in the Grafana ecosystem through bugfixes, new features, and documentation Integrate existing DevOps/infrastructure tooling with the Grafana stack (e.g. Terraform, Flux, Argo, Helm, Jsonnet…) through bugfixes, new features, documentation, and quickstarts Write scripts, dashboard templates, alert templates, K8s manifests, Grafana Agent configuration and other bits around the edges to solve high-value customer problems From the above, create MVPs and POCs that will drive and shape future product...

Guinea : Boké - Conakry - Faranah - Kankan - Kindia - Labé - Mamou - Nzérékoré - International

2023-03-17

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Mandarin / English Gaming Support Agent

5CA

As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love. We offer : A position at a fast-growing company with ambitious Gaming clients. A casual, international and diverse environment with people from 40+ nationalities. The flexibility to work 100% remotely. No wasted commute time. Top-notch tools, training, and colleagues.

Guinea : Boké - Conakry - Faranah - Kankan - Kindia - Labé - Mamou - Nzérékoré - International

2022-12-11

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German / English Gaming Support Agent- Remote

5CA

What will I do? As a player support agent, your duties will include but not be limited to: Handling customer support (e-mail and live chat – no phone calls) by doing things like Help players with account issues (compromised accounts, updates, etc.) Resolve issues regarding refunds, purchases not going through, etc. Assist players resolve technical problems with the game Answer gameplay inquiries and helping sort out gameplay issues Check updates & newly released content for the game you’re supporting Take assigned training modules to help you improve even further in your job Attend your weekly meeting with a team of 10-15 fellow agents and your manager In short, you will be responsible for helping players of this popular video game resolve their issues and continue enjoying the game that they love. And don't worry- You will start your first week(s) at 5CA going through training with your fellow new agents, to make sure you are prepared for the challenges ahead. And, of course, you will be paid as if you were already working, during your training. We offer: A position at a fast-growing company with ambitious A-level clients A casual, international environment where you’ll work with people from over 40 different nationalities Flexibility; working remotely means being able to work from anywhere in the world...

Guinea : Boké - Conakry - Faranah - Kankan - Kindia - Labé - Mamou - Nzérékoré - International

2022-09-19

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Traffic Controller- EMEA

5CA

Impact  The 5CA Traffic Controller keeps track of agent’s activities and business coverage, ensuring our clients have a steady, reliable service and our agents are provided with a workflow that guarantees successful productivity within established business metrics. The Traffic Controller will closely monitor tickets and e-mails while ensuring every agent is provided with assigned duties within their capabilities and skills. Responsibilities Coordinate staffing allocation and availability of Customer Service staff in order to achieve service level objectives Monitor site to ensure optimal staffing levels for every queue in Fresh desk and other platforms Run and analyze various reports and forecasting, proactively advising on bottlenecks and improvements Administer volume contingency action plans as deemed necessary and appropriate.

Guinea : Boké - Conakry - Faranah - Kankan - Kindia - Labé - Mamou - Nzérékoré - International

2022-09-05

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