Housekeeping Manager (Hotel) H/F
TRUST AFRICA
Description de la fonction Under the general guidance of the General Manager directs and manages all operations and employees in Housekeeping and Laundry to obtain the highest quality of cleanliness, and to provide efficient, prompt, courteous, trouble free and proactive service to customers; hence maximise guest satisfaction. All work will be in line with the hotel’s guidelines and business plan, the departmental business plan, and the guidelines and service concepts. TASKS, DUTIES AND RESPONSIBILITIES OBTAIN HIGHEST QUALITY OF CLEANLINESS AND SERVICE Schedules employees in accordance with forecasted occupancy, and adjusts staffing as necessary for changes in occupancy Co-ordinates availability of rooms with Front Office Manager Supervises the daily activities of the housekeeping staff Monitors the responses on customer comment cards, identifies problem areas and formulates solutions Together with Floor Supervisors, conducts daily and random inspections of hotel property, all housekeeping areas, and follows-up where necessary Informs Front Office about accurate room status Makes sure that furnishing, facilities and equipment within the housekeeping areas are maintained in the cleanest possible condition, and ensures that repair and maintenance is executed when needed Brings all needs for...
Guinea : Conakry
2018-08-17
Contact our recruitment agency in Guinea
