Senior Customer Success Manager (Remote, Netherlands)

GRAFANA LABS

Senior Customer Success Managers will align to a portfolio of customers within Nordics & Benelux (and potentially Central European) region and are responsible for ensuring a healthy renewal by driving product adoption. You’ll do this by leveraging data and insights to engage with customers at specific points in their Grafana journey. Our CSMs manage the full life-cycle of our customer’s post-sales journey from onboarding to renewal, including regular cadence check-ins, business reviews, and any upsell opportunities. You need to understand the ecosystem of services that our customers use, and work with the customer to ensure success with Grafana at the center. We’d expect you to understand why Kubernetes is popular, how it relates to Prometheus and the difference between logs, metrics and traces. What You'll Be Doing Proactively manage a book of business to drive product adoption to ensure a healthy renewal Enjoy building and iterating on our Customer Success framework in order to provide business and technical value at scale Partner with the sales team to form joint account plans to understand where at-risk customers exist, where growth opportunities exist and develop a strategy to execute against an account plan Manage the ongoing post sales experience with the customer, including onboarding, ongoing...

Guinea : Boké - Conakry - Faranah - Kankan - Kindia - Labé - Mamou - Nzérékoré - International

2024-03-15

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Business Analyst- Product

BRAINTRUST

Key Responsibilities: Requirement Gathering: Collaborate with clients and internal teams to elicit, document, and analyze business requirements. Conduct interviews, workshops, and surveys to gain a deep understanding of client needs. Product Alignment: Maintain a keen focus on our Rhino product and its capabilities. Identify opportunities to align the product with client requirements and business objectives. Requirement Documentation: Create clear and comprehensive requirement documents, including functional and non-functional requirements, use cases, and user stories. Ensure that requirements are detailed, well-structured, and traceable. Data Analysis: Analyze data and gather insights to support data-driven decision-making and recommendations for product enhancements. Stakeholder Communication: Act as a liaison between clients and the development team, ensuring effective communication and understanding of project goals. Present findings and recommendations to both technical and non-technical stakeholders. Product Enhancement: Collaborate with the development team to propose and prioritize changes, updates, and enhancements to the Rhino product based on client feedback and market trends. Quality Assurance: Participate in quality assurance and testing activities to ensure that the product meets the specified...

Guinea : Boké - Conakry - Faranah - Kankan - Kindia - Labé - Mamou - Nzérékoré - International

2024-03-26

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JAVASCRIPT Developer (M/F)

AFRICASHORE

< We are looking for JAVASCRIPT Developer profiles / CVs to pass on to our clients for their future recruitment campaigns.   Mission:   Primarily responsible for developing software components using Core JavaScript, HTML5 and CSS. Ensure designs are in compliance with specifications. Prepare and produce releases of software components. Help maintain code quality, organization, unit tests and automation. Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review. Building sustainable coding that may be used in the future. Modifying designs and specifications of complex applications. Analyzing code, requirements, system risks, and software reliability. Leveraging previous development experience and expertise, design and build advanced applications for the mobile and web environments. Develop new API’s, business and UI components, as well as work on bug fixing and improving existing applications, particularly performance and security. Collaborate with cross-functional development teams to define, design, and ship new features. Establish a great rapport with stakeholders (release manager, product owner, QA and others) to maintain high levels of visibility and cross team co-ordination. Continuously discover and evaluate new technologies and tools...

Guinea : Boké - Conakry - Faranah - Kankan - Kindia - Labé - Mamou - Nzérékoré - International

2024-08-31

Contact our recruitment agency in Guinea

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