Technical Back Office For NOC Support- Remote Freelance Job

AFRICASHORE

We are looking for 10 Technical Back Office For NOC Support to work remotely as Freelancer for our client, an international software company.   The Technical Back Office is responsible for providing advanced technical support, monitoring network infrastructure, and engaging in software engineering activities related to Level 3 support and Change Request programming. This role ensures the smooth operation of network services, resolves complex technical issues, and contributes to the development and enhancement of software systems in a dynamic IT environment.   Mission: Ensure Service Availability and Performance: Provide Level 3 support for escalated technical problems to ensure maximum service availability and performance of computer and telecommunication networks and systems to meet business needs and minimize downtime. Monitor Systems: Continuously monitor computer systems using various tools to identify hardware, software, and environmental issues. Conduct root cause analysis (RCA) when problems are detected. Troubleshoot Problems: Triage and troubleshoot issues within defined areas, following standard operating procedures (SOP). Coordinate with third-party vendors, customer contacts, or other IT teams for comprehensive solutions. Track Issues: Carefully track and document all defects and resolutions in...

Guinea : Boké - Conakry - Faranah - Kankan - Kindia - Labé - Mamou - Nzérékoré - International

2023-12-06

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Business Analyst- Product

BRAINTRUST

Key Responsibilities: Requirement Gathering: Collaborate with clients and internal teams to elicit, document, and analyze business requirements. Conduct interviews, workshops, and surveys to gain a deep understanding of client needs. Product Alignment: Maintain a keen focus on our Rhino product and its capabilities. Identify opportunities to align the product with client requirements and business objectives. Requirement Documentation: Create clear and comprehensive requirement documents, including functional and non-functional requirements, use cases, and user stories. Ensure that requirements are detailed, well-structured, and traceable. Data Analysis: Analyze data and gather insights to support data-driven decision-making and recommendations for product enhancements. Stakeholder Communication: Act as a liaison between clients and the development team, ensuring effective communication and understanding of project goals. Present findings and recommendations to both technical and non-technical stakeholders. Product Enhancement: Collaborate with the development team to propose and prioritize changes, updates, and enhancements to the Rhino product based on client feedback and market trends. Quality Assurance: Participate in quality assurance and testing activities to ensure that the product meets the specified...

Guinea : Boké - Conakry - Faranah - Kankan - Kindia - Labé - Mamou - Nzérékoré - International

2024-03-26

Contact our recruitment agency in Guinea

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