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TEAM MANAGER

MARKETING CALL CENTER

-With 15 years of experience in the field of call centers, offshoring, and customer relationship management. Marketing Call Center is a service company with more than 200 experienced employees who daily manage complex services with high added value for Moroccan, French, and European clients. Every day, we provide our prestigious clients with quality service that meets all of their expectations, while providing the best working environment for our agents. Job description Provides clear direction and guidance to ensure consistent achievement of key performance metrics • Evidence of effective interpersonal, coaching, and leadership skills • Coaching and leading a team of customer service advisors to improve their selling skills and marketing techniques Provides clear direction and guidance to ensure consistent achievement of key performance metrics • To continuously evaluate the skills and competences of your team by partly determining what are their improvement areas through continuous learning (To be defined with the learning department) • Working actively towards hitting the key performance indicators • To daily generate reports and statistics as agreed with the client and project management • Working with the management project and quality team to improve key indicators like absenteeism, attrition,...

Morocco : Rabat-Salé-Kénitra

2021-01-25

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Member of Support Advisor

SOS CHILDREN'S VILLAGES INTERNATIONAL

We recruit a Member of Support Advisor. Main Responsabilities: Supporting the CVI Representative (CVI Rep) in all interactions with PSAs, other member associations as well as the GSC; Providing and consolidating member association data & KPIs across all functions to CVI Rep for steering; Support the planning of the annual cycle for interaction between the CVI Resp and the member association (e.g. preparing dialogue sheets, ensuring that palns and reviews are received on time and are technically correct); Support the management of PSA portfolios by providing the necessary content information to IO. Monitoring & Evaluation: Have an overview on external financial audits of member associations, their statistics; Monitor member association data association and general KPIs across all functions except Finance. Information & Coordination: Provide general service to the CVI Rep in all aspects of the CVI Rep role reated to member associations and the interaction of the CVI Rep with the IO-Region; Collect, check and forward standard reports to PSAs (e.g. Annual Report) including technical handling of database entry,prepare non-standard special reports; Finance Systems Support; Process miscellaneous requests from PSAs and other member associations (e.g. distribute donations in kind) and ; Implement and give first...

Morocco : Casablanca-Mohammedia

2017-01-09

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Crisis & Emergency Communication Advisor

SOS CHILDREN'S VILLAGES INTERNATIONAL

We recruit a Crisis & Emergency Communication Advisor. Missions: Proactively and reactively strengthen, enhanc and protect SOS Children’s Villages image and reputation in the MENA region and worldwide, and among its key audiences, including Partner Support Associations; Lead on all external and internal communications regarding crisis situations and emergency response situations; This is beyond the purview of this post; Provide communications expertise to the fundraising team within crisis and emergency settings. Key performance areas and main responsibilities: Advise the IOR and the member association (MA) on actions to be taken as a crisis or emergency communications situation arises; To liaise with the International Office External Communications team on all crisis and emergency situations; To liaise with the Emergency Response Team in IO and in IOR on all emergency communications; Manage, update and maintain an issues management library of key messages, backgrounders and Q&As. Related to crisis & emergencies; Composition, drafting, revision, coordination of approval process and issuing of media releases related to crisis and emergency communications; Preparation of media briefing documents for senior leaders in the IOR and MA’s; Play an active part in the Crisis & emergencies management team advising...

Morocco : Casablanca-Mohammedia

2017-03-17

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Programme Assistant North Africa and Middle East (Mena) Region

SOS CHILDREN'S VILLAGES INTERNATIONAL

We recruit a Programme Assistant North Africa and Middle East (Mena) Region. Purpose of Role As member of the Programme team, the Programme Assistant will help drive the on-going development of programme work within the region, ensuring the best possible responses adapted to the situation of children in each community. The Programme Assistant supports the Regional Director of Programme (RDP) and Regional Programme Advisors in the development of regional policy support documents and monitoring MAs. He/She conducts desk research, shares and documents good practices during programme visits. Coordinates knowledge management and internal communication, provides General MA support, and facilitates knowledge sharing events. Main Duties and Responsibilities Conducts desk research on different topics related to the Programme area (alternative care; child protection; youth integration etc..) Shares information within the Programme function about innovative programme approaches and supports the documentation of such approached, good practices and lessons learnt Supports in the development of various tools and policy support documents in English, French and Arabic language Review documents/summarize documents Supports in different actions related to the coordination, internal communication and reporting of the...

Morocco : Casablanca-Mohammedia

2018-03-04

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PhD Candidates Mining

UNIVERSITE MOHAMMED VI POLYTECHNIQUE - UM6P

Mohammed VI Polytechnic aspires to be a world-class research that is committed and actively engaged in transforming Morocco into a nation that is a source and early adopter of innovations in engineering, technology and science. UM6P advances education and research in Morocco and Africa by training the country and the continent’s future leaders while promoting sustainability and social responsibility. The African Research Center for Sustainable Mining and Environment at Mohammed VI University Polytechnic, Benguerir, Morocco is seeking for high quality students / PhD Candidates Mining interested in completing a research project within a research intensive university. Professor Sukumar Bandopadhyay, PhD., P.E. is the Director of African Research Center for Sustainable Mining & Environment. The University places R&D at the heart of its vision with focus on research areas that critical to the OCP Group’s development. A number of research projects are available to PhD Students in the following broad areas: Resource Estimation. Mine Planning and Design. Mining geomechanics. Mining practices and hydrogeology. Mining systems and mineral processing. Drilling & Blasting. What we offer? UM6P partners with Ivy league universities across the world to conduct research projects, such as MIT, Columbia University, UC...

Morocco : Marrakech-Safi

2017-05-06

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Brand and Development Advisor for MENA

SOS CHILDREN'S VILLAGES INTERNATIONAL

We recruit a Brand and Development Advisor for MENA. Missions: Drive the brand management in the MENA region to ensure it is used consistently and effectively; Support MA’s to adapt the brand suitably for local context; Carry out regional wide research into cross regional partnership opportunities; Management of the Strategic & Annual Planning for the ONE Friend objective and Annual Fund Development and Communications Support Plans; Supporting on the Sustainable Path Investment Fund (SPIF) applications, contributing to an increase in continental SOS fundraising income; Provision of relevant and compelling continental competitor analysis that positively contributes to the strategic plans of Key Fundraising Associations; Continuous improvement of the quality and accessibility of key fundraising data and information available to Management; Support MA’s in establishing an adequate structure to ensure a successful national brand strengthening process and to contribute to the further development of a common brand meaning; Monitor and evaluate the brand strengthening process in the region; Run and facilitate the brand planning process, ensuring brand thinking in strategic planning; Coordinate the FDC Function's Strategic & Annual Planning process and analyse regional data to ensure a quality set of measures are...

Morocco : Casablanca-Mohammedia

2017-03-17

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PhD Candidates Mining- Master Degree in Geology, Mining, Mineral

UNIVERSITE MOHAMMED VI POLYTECHNIQUE - UM6P

Mohammed VI Polytechnic aspires to be a world-class research that is committed and actively engaged in transforming Morocco into a nation that is a source and early adopter of innovations in engineering, technology and science. UM6P advances education and research in Morocco and Africa by training the country and the continent’s future leaders while promoting sustainability and social responsibility. The African Research Center for Sustainable Mining and Environment at Mohammed VI University Polytechnic, Benguerir, Morocco is seeking for high quality students / PhD Candidates Mining interested in completing a research project within a research intensive university. Professor Sukumar Bandopadhyay, PhD., P.E. is the Director of African Research Center for Sustainable Mining & Environment. The University places R&D at the heart of its vision with focus on research areas that critical to the OCP Group’s development. A number of research projects are available to PhD Students in the following broad areas: Resource Estimation. Mine Planning and Design. Mining geomechanics. Mining practices and hydrogeology. Mining systems and mineral processing. Drilling & Blasting. What we offer? UM6P partners with Ivy league universities across the world to conduct research projects, such as MIT, Columbia University, UC...

Morocco : Marrakech-Safi

2017-05-13

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PROJECTS HSE ADVISOR (Rabat- Tanger / Intérim)

ADECCO MAROC

We are hiring a Project HSE Advisor to join the team of one of our clients, a lead contractor and supplier of turnkey services and solutions: Missions: 1. HSE Support to the ASST Projects in Morocco 2. Site HSE coordination, interface with the Subcontractor and the Client HSE coordinator 3. Risk Evaluations, Implementation of Field actions and seek for solutions 4. Advise to ensure Compliance with local regulation 5. Accident/Incident analysis 6. Documentation and reports development 7. Training of field staff

Morocco : Rabat-Salé-Kénitra - Tanger-Tétouan-Al Hoceïma

2019-02-04

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Integrated Field Scientist

DOW AGROSCIENCES EXPORT SAS

We are Hiring an Integrated Field Scientist. You have a Master degree in Agriculture/ Plant Protection/ Biology/ or associated discipline with at least 3 years of experience in agriculture plants as Integrated Field Scientist. Purpose: Conducts and/or monitors trials to characterize the field performance of traits and chemistry in line with technical objectives provided by the IFS Centers of Expertise (CoE) and pertinent company stewardship guidelines. Summarizes data at the local level and contributes to regional and global field data summaries for Corteva Agriscience™ Agriculture Division of DowDuPont ™ products. Provides local knowledge on crop management practices, issues and trends to IFS teams as well as the commercial organization. Supports product launches as part of a cross-functional team in the country or Commercial Unit. Reports to the Country or Commercial Unit IFS. Interacts with: IFS Regional Tech Experts, Program Leaders in the IFS CoE’s, Technical Portfolio Strategy Leaders, Portfolio Marketing Leaders, Product Managers, Market Development Specialist and Customer Technology Specialists. The role supports also Sales Representatives and Technology Transfer Leaders and interacts with Regulatory Specialists for permit, registrations and sample import questions. External interactions include...

Morocco : Casablanca-Mohammedia

2019-01-17

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