TEAM MANAGER
MARKETING CALL CENTER
-With 15 years of experience in the field of call centers, offshoring, and customer relationship management. Marketing Call Center is a service company with more than 200 experienced employees who daily manage complex services with high added value for Moroccan, French, and European clients. Every day, we provide our prestigious clients with quality service that meets all of their expectations, while providing the best working environment for our agents. Job description Provides clear direction and guidance to ensure consistent achievement of key performance metrics • Evidence of effective interpersonal, coaching, and leadership skills • Coaching and leading a team of customer service advisors to improve their selling skills and marketing techniques Provides clear direction and guidance to ensure consistent achievement of key performance metrics • To continuously evaluate the skills and competences of your team by partly determining what are their improvement areas through continuous learning (To be defined with the learning department) • Working actively towards hitting the key performance indicators • To daily generate reports and statistics as agreed with the client and project management • Working with the management project and quality team to improve key indicators like absenteeism, attrition,...
Morocco : Rabat-Salé-Kénitra
2021-01-25
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