Customer Service Representative CSR Geography / Scope: EMEA

DOW AGROSCIENCES EXPORT SAS

We recruit a Customer Service Representative CSR Geography / Scope:  EMEA. Purpose Customer Service Representative is the customer facing focal point who is responsible to deliver exceptional service to Dow AgroSciences local sales business customers and profitability to Dow AgroSciences, within their assigned customer base; through creation successful relationships, build customer loyalty and confidence. Key responsibilities Perform Order Management activities in alignment with Dow AgroSciences work processes and business service standards. Follow up the preparation to do business process related to new customer code creation (Sold to and Ship to) or customer master update. Enter Manual orders once received from customer or field seller. Automated order: Follow up of orders entered when automatized, follow up of alert message. Maintenance of Customer Material Info Record (CMIR). Maintenance of customer and product data base whereas needed. In Make to Order: follow up with planners to confirm the required delivery date In Make to Stock: follow up with Deployment Planner (DP), to ensure correct warehousing source, and availability. Actively participate at Demand reviews in MTO when requested. Coordination with logistic partner to align customer required delivery date and logistics availability(secondary or...

Morocco : Casablanca-Mohammedia

2018-08-05

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Executive Assistant

XPERTIZE AFRICA

As an Executive Assistant, your responsibilities are stated as below: • Manage the GM's calendar, interacting with internal and external executives, consultants and assistants to coordinate meetings. • Answer phones and direct all incoming calls to appropriate party promptly and efficiently. • Communicate and handle incoming and outgoing electronic communications • Screen incoming emails and distribute them to relevant team members for action or follow up. • Task follow-up: Not just through the prism of email dispatch, but towards assisting with deadlines/reminders. • Assist the GM with preparation of presentation materials: Must include collaboration / coordination with other team members for content development. • Handle unit / function routine correspondence. • Order office supplies as needed • Ensure meetings are scheduled effectively so that the GM uses time wisely • Book meeting rooms and venues • Book conference rooms when required • Follow-up with colleagues before (preparation) and after the meeting (Meeting's Minute + follow-up of action plan). • Create execution numbers and filing protocols to assist in document control processes • File documents and contracts in soft copy as required • Process invoices • Prepare background documents and outgoing mail • Ensure all office files are managed...

Morocco : Casablanca-Mohammedia - Rabat-Salé-Kénitra

2022-01-22

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