Customer Services Representative- French- Wrocław, Poland-MO/03/14
TELECOMMUNICATIONS OPERATIONS & SERVICE CENTRE-ACN
To further strengthen our team, we are looking for Customer Services Representatives- French/ English Speaking for a job position based in Wrocław, Poland. Work Place: WROCLAW, POLAND Summary of Role: The Customer Service Representative (CSR I) is responsible for dealing customer questions and enquiries and/ or independent representatives of ACN Europe. The CSR I is responsible for handling all incoming telephone and e-mail correspondence. The CSR I has a constant focus on delivering the best possible service towards our customers within the boundaries set by ACN Europe. The Customer Services Department within ACN Europe is focused on, getting it right first time. Major Tasks: Handling queries from customers and/or representatives, solve these queries directly or escalate to the appropriate department within a set procedure, to maintain customer satisfaction; Registration of all contacts in the computer system to build customer history; Attend training sessions to be informed about new procedures, products, services and keep up to date to ensure quality of service when dealing with customers; Highlight unusual situations fast and address to management for follow-up as necessary; Provide help and assistance to colleagues as needed as well as supporting other departments when needed; Assist in various...
Morocco : Agadir - Laâyoune - Oujda - Settat - Casablanca-Mohammedia - Marrakech-Safi - Rabat-Salé-Kénitra - Tanger-Tétouan-Al Hoceïma - Fès - Meknès
2014-06-15
Contact our recruitment agency in Morocco