Customer Services Representative- French- Wrocław, Poland-MO/03/14

TELECOMMUNICATIONS OPERATIONS & SERVICE CENTRE-ACN

To further strengthen our team, we are looking for  Customer Services Representatives- French/ English Speaking  for a job position based in Wrocław, Poland. Work Place: WROCLAW, POLAND Summary of Role: The Customer Service Representative (CSR I) is responsible for dealing customer questions and enquiries and/ or independent representatives of ACN Europe. The CSR I is responsible for handling all incoming telephone and e-mail correspondence. The CSR I has a constant focus on delivering the best possible service towards our customers within the boundaries set by ACN Europe. The Customer Services Department within ACN Europe is focused on, getting it right first time. Major Tasks: Handling queries from customers and/or representatives, solve these queries directly or escalate to the appropriate department within a set procedure, to maintain customer satisfaction; Registration of all contacts in the computer system to build customer history; Attend training sessions to be informed about new procedures, products, services and keep up to date to ensure quality of service when dealing with customers; Highlight unusual situations fast and address to management for follow-up as necessary; Provide help and assistance to colleagues as needed as well as supporting other departments when needed; Assist in various...

Morocco : Agadir - Laâyoune - Oujda - Settat - Casablanca-Mohammedia - Marrakech-Safi - Rabat-Salé-Kénitra - Tanger-Tétouan-Al Hoceïma - Fès - Meknès

2014-06-15

Contact our recruitment agency in Morocco

Customer Services Representatives- French- Wrocław, Poland-MO/03/14

TELECOMMUNICATIONS OPERATIONS & SERVICE CENTRE-ACN

To further strengthen our team, we are looking for  Customer Services Representatives- French/ English Speaking  for a job position based in Wrocław, Poland. Work Place: WROCLAW, POLAND Summary of Role: The Customer Service Representative (CSR I) is responsible for dealing customer questions and enquiries and/ or independent representatives of ACN Europe. The CSR I is responsible for handling all incoming telephone and e-mail correspondence. The CSR I has a constant focus on delivering the best possible service towards our customers within the boundaries set by ACN Europe. The Customer Services Department within ACN Europe is focused on, getting it right first time. Major Tasks: Handling queries from customers and/or representatives, solve these queries directly or escalate to the appropriate department within a set procedure, to maintain customer satisfaction; Registration of all contacts in the computer system to build customer history; Attend training sessions to be informed about new procedures, products, services and keep up to date to ensure quality of service when dealing with customers; Highlight unusual situations fast and address to management for follow-up as necessary; Provide help and assistance to colleagues as needed as well as supporting other departments when needed; Assist in various...

Morocco : Agadir - Laâyoune - Oujda - Settat - Casablanca-Mohammedia - Marrakech-Safi - Rabat-Salé-Kénitra - Tanger-Tétouan-Al Hoceïma - Fès - Meknès

2014-05-08

Contact our recruitment agency in Morocco

Customer Service Representative- Wrocław, Poland- MO/03/14

TELECOMMUNICATIONS OPERATIONS & SERVICE CENTRE-ACN

To further strengthen our team, we are looking for  Customer Services Representatives- French/ English Speaking  for a job position based in Wrocław, Poland. Work Place: WROCLAW, POLAND Summary of Role: The Customer Service Representative (CSR I) is responsible for dealing customer questions and enquiries and/ or independent representatives of ACN Europe. The CSR I is responsible for handling all incoming telephone and e-mail correspondence. The CSR I has a constant focus on delivering the best possible service towards our customers within the boundaries set by ACN Europe. The Customer Services Department within ACN Europe is focused on, getting it right first time. Major Tasks: Handling queries from customers and/or representatives, solve these queries directly or escalate to the appropriate department within a set procedure, to maintain customer satisfaction; Registration of all contacts in the computer system to build customer history; Attend training sessions to be informed about new procedures, products, services and keep up to date to ensure quality of service when dealing with customers; Highlight unusual situations fast and address to management for follow-up as necessary; Provide help and assistance to colleagues as needed as well as supporting other departments when needed; Assist in various...

Morocco : Agadir - Laâyoune - Oujda - Settat - Casablanca-Mohammedia - Marrakech-Safi - Rabat-Salé-Kénitra - Tanger-Tétouan-Al Hoceïma - Fès - Meknès

2014-05-18

Contact our recruitment agency in Morocco

Job vacancies by specialty

Our job vacancies in Africa

Companies that trust us

Bidco
Connex
DHL
INETUM
Ola Energy
Pawapay
SAGEMCOM
Submit a recruitment assignment
Please complete the mendatory fields

You have a recruitment project?
Consult us!

Entrust us with your recruitment needs
Our recruitment agency finds you the best Talents!

We offer:

  • Headhunting, job ad posting on our own recruitment websites and search on our CV databases.
  • Preselection of the best profiles that match your criteria after screening and interviews.
  • Full support until confirmation of the employment of the chosen candidate.
  • An efficient service ensured during the entire recruitment process.

Your information