L1 Customer Support Engineer- $2500/month- REMOTE WORK

CROSSOVER

We're running an Online Hiring Event every Saturday to hire L1 Customer Support Engineers ($30k/year). Online Hiring Events are live forums designed to enable you to understand the role and requirements through an interactive Q&A session followed by a self-directed testing process. The testing takes between 3-5 hours to complete. It’s worth taking the time to finish all the tests because we evaluate every single complete application to find the top talent. This event will include all testing required to apply for the role. Upon grading the tests, and if you advance, we will set up an interview with the hiring manager.   We understand that excellent customer service is not just about assisting customers. We expect our agents to provide a world-class customer experience. Most importantly, we believe every customer deserves to be heard, cared for, and treated with respect. We put our customers first dealing with each issue one at a time until it is resolved. We are not a typical customer contact center. You will connect with customers in many different ways with supporting cutting-edge products. You will be empowered to provide end-to-end support, and you are encouraged to problem solve and take accountability for the customer experience. You will be the face of our business, through your words and actions our...

Morocco : Agadir - Casablanca-Mohammedia - Fès - Laâyoune - Marrakech-Safi - Meknès - Oujda - Rabat-Salé-Kénitra - Settat - Tanger-Tétouan-Al Hoceïma - International

2018-11-17

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Customer Support Manager- $2250/month

CROSSOVER

We recruit a  Customer Support Manager. Come work with the top 1% of global talent to manage the delivery of WOW Support to our customers for 25+ software products.  We offer a fast-paced environment where inventiveness and entrepreneurial drive are rewarded. We’re also one of the few IT companies offering high-paying, 100% remote, work-from-home positions. You never have to fight traffic to office again. What do we need from you? We’re looking for Customer Support Managers (CSMs) and Technical Customer Support Managers (TCSMs) to manage our Support teams. We want bright, motivated people who are passionate about delivering outstanding customer service to manage our teams.   Each team has a CSM and a TCSM. These managers work together to manage the overall team and the support experience we deliver to our customers. CSMs manage the Level 1 support agents who focus more on customer experience, communication and resolving lesser technical issues. TCSMs manage the Level 2 agents who focus on solving the escalated (and more technically challenging) support issues and working with our development team on software bug/ defect resolution. Compensation: For U.S. citizens and permanent residents who are hired into an ongoing contract, we will hire you as an employee (W-2) at $12/hr (instead of an independent...

Morocco : Agadir - Laâyoune - Oujda - Tanger-Tétouan-Al Hoceïma - Casablanca-Mohammedia - Marrakech-Safi - Rabat-Salé-Kénitra - International - Fès - Meknès - Settat

2016-02-02

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Travel Specialist / Travel Professional- Marrakech

PERSONAL RECRUITMENT

Role:                  Travel Specialist / Travel Professional Location:           Marrakech, Morocco Reports To:      Reservation Manager with a dotted line to Sales Manager Prepared:         November 2019 Purpose: To plan, SALE, organize and implement itineraries being operated by Abercrombie & Kent /Akorn Morocco for their respective accounts. Whilst doing this to have total familiarity of the account/agent.  This includes a full understanding of the market, the nature of the client’s movement, the pricing strategy and the expectations of the agent/clients. Then to plan itineraries and select the correct products to meet with the agent/clients’ requirements within the allocated timeframe, budget and seasonality. DESCRIPTION OF DUTIES: Day to Day: SALE, to our clients (B2B) the right product for the right client Correspondence with agent/client with company policy timeframe and identity Opening/handling of Bookings through Travel Studio Responding to daily queries for new bookings, suggested itineraries, requests for quotations and any information requests. Implementing the programs and itineraries at the required level depending on the client, segment and brand you are dealing with. Conducting daily review and follow up of operating guest files with operations team Establishing and maintaining excellent...

Morocco : Marrakech-Safi

2020-02-04

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L2 Customer Support Architect- $5000/month- REMOTE WORK

CROSSOVER

We're running an Online Hiring Event every Saturday to hire L2 Customer Support Architects ($60K/yr). Online Hiring Events are live forums designed to enable you to understand the role and requirements through an interactive Q&A session followed by a self-directed testing process. The testing takes between 3-5 hours to complete. It’s worth taking the time to finish all the tests because we evaluate every single complete application to find the top talent. This event will include all testing required to apply for the role. Upon grading the tests, and if you advance, we will set up an interview with the hiring manager.   You will provide In-depth technical support. You will be onboarded to our unconventional Agent University, a self-learning system through which you get to know every single product and after graduation, you will be enrolled into our very own Pair Support Program. Never heard of it? Sure, it is our very own program in which together with a ‘’navigator’’ newcomers ‘’drive’’ through solving real customer tickets guided by top performer agents. The main goal of Pair Support is to create a culture where all team members solve tickets on all products in a continuous improvement learning environment. You will have to showcase your advanced analytical, and problem diagnosis skills because your main...

Morocco : Agadir - Casablanca-Mohammedia - Fès - Laâyoune - Marrakech-Safi - Meknès - Oujda - Rabat-Salé-Kénitra - Settat - Tanger-Tétouan-Al Hoceïma - International

2018-11-17

Contact our recruitment agency in Morocco

Versata Customer Support Manager- $2150/month

CROSSOVER

We recruit a  Versata Customer Support Manager. Come work with the top 1% of global talent to manage the delivery of WOW Support to our customers for 25+ software products. We offer a fast-paced environment where inventiveness and entrepreneurial drive are rewarded. We’re also one of the few IT companies offering high-paying, 100% remote, work-from-home positions. You never have to fight traffic to office again. What do we need from you? We’re looking for Customer Support Managers (CSMs) and Technical Customer Support Managers (TCSMs) to manage our Support teams. We want bright, motivated people who are passionate about delivering outstanding customer service to manage our teams.   Each team has a CSM and a TCSM.  These managers work together to manage the overall team and the support experience we deliver to our customers. CSMs manage the Level 1 support agents who focus more on customer experience, communication and resolving lesser technical issues. TCSMs manage the Level 2 agents who focus on solving the escalated (and more technically challenging) support issues and working with our development team on software bug/ defect resolution. Compensation: For U.S. citizens and permanent residents who are hired into an ongoing contract, we will hire you as an employee (W-2) at $12/hr (instead of an independent...

Morocco : Agadir - Laâyoune - Oujda - Tanger-Tétouan-Al Hoceïma - Casablanca-Mohammedia - Marrakech-Safi - Rabat-Salé-Kénitra - International - Fès - Meknès - Settat

2016-02-19

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Assistant de Programme / Chargé de Programme 1

SOLIDARITY CENTER

Le Solidarity Center (SC) cherche à embaucher un Assistant de Programme ou un Agent de Programme débutant, selon l'expérience. Le programme Solidarity Center au Maroc offre un poste à durée indéterminée avec une période probatoire de six mois pour travailler avec le SC Senior Program Officer (SPO) et le SC Country Program Director (CPD) sur des programmes au Bureau de Représentation du Maghreb, sous la supervision du CPD et avec les conseils de l'administrateur principal de programme du Maroc. Le poste est basé à Rabat mais des déplacements peuvent être nécessaires dans tout le pays en fonction des besoins du programme. Il/elle est responsable d'appuyer le Centre de Solidarité dans la gestion, la mise en œuvre, la logistique et le suivi des activités du projet conformément aux objectifs fixés et aux politiques et procédures du Centre. Le SC recherche un candidat passionné par les droits des travailleurs, la justice sociale, l'équité entre les sexes, aligné sur la mission du Centre de solidarité d'aider les syndicats indépendants et les organisations de soutien aux travailleurs/travailleuses au Maroc; avec d'excellentes compétences administratives et interpersonnelles qui cherche à évoluer vers un poste d'agent de programme de premier niveau avec le Solidarity Center. Les responsabilités de l'assistant de...

Morocco : Rabat-Salé-Kénitra

2022-05-16

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