Candidates, find your future job among 49.175 open positions

Customer Service Agents SME

HP-CDG IT SERVICES MAROC – RECRUTEMENT

We recruit Customer Service Agents SME. The Customer Care Subject Matter Expert (SME) is a key person in the hospitality industry. The Job of the Customer Care SME is to make sure that interactions (phone / email / letter) of the Customer Care Agents meet the high quality standards in terms of ‘Customer Care Approach’ as well as from a vocabulary and grammatical point of view (both oral and written). The Customer Care SME’s role is to ensure complete qualitative communication of all aspects related to the complete handling of customer’s enquiries and/or complaints. The intention is to assure the highest customer retention possible, so the focus will be to turn around a complaint situation into a positive win-win situation for both the customer and ACCOR. The Customer Care SME will guarantee the quality of the answer to customers’ requests and will consequently use all necessary tools (software, procedure guides, knowledge of trainer) as often as it is necessary. Responsibilities: • Monitor, mentor and train the Customer Care Agents on their interactions with the customers to improve their oral and written skills with regards to the customer care services provided; • Be empathic for the customer’s situation; • Have intimate knowledge of the customer’s needs; • Communicate clearly, proficiently (no grammar...

Morocco : Rabat-Salé-Kénitra

2013-09-30

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International Sales Executif (Anglais)

MARCUS EVANS

Main role: • To search for potential participants to attend our exclusive events in the EMEA market • Telephone contact with the potential participant in order to achieve targets of sales turnover. • To develop and maintain excellent relations with your customers, your contacts and your colleagues • To attend the events if necessary. • To maintain key objectives for the best of customers. • To ensure the connection with your colleagues, in particular marketing, operations and finance departments to ensure a maximum of co-operation between • To attend the formations/training if necessary.

Morocco : Casablanca-Mohammedia

2013-06-08

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Customer Service Subject Matter Expert

HP-CDG IT SERVICES MAROC – RECRUTEMENT

The Customer Care Subject Matter Expert (SME) is a key person in the hospitality industry. The Job of the Customer Care SME is to make sure that interactions (phone/email/letter) of the Customer Care Agents meet the high quality standards in terms of ‘Customer Care Approach’ as well as from a vocabulary and grammatical point of view (both oral and written). The Customer Care SME’s role is to ensure complete qualitative communication of all aspects related to the complete handling of customer’s enquiries and/or complaints. The intention is to assure the highest customer retention possible, so the focus will be to turn around a complaint situation into a positive win-win situation for both the customer and ACCOR. The Customer Care SME will guarantee the quality of the answer to customers’ requests and will consequently use all necessary tools (software, procedure guides, knowledge of trainer) as often as it is necessary. Responsibilities: • Monitor, mentor and train the Customer Care Agents on their interactions with the customers to improve their oral and written skills with regards to the customer care services provided; • Be empathic for the customer’s situation; • Have intimate knowledge of the customer’s needs; • Communicate clearly, proficiently (no grammar mistakes), both written and in speech...

Morocco : Rabat-Salé-Kénitra

2013-09-27

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Personal Assistant (PA) for a Travel Operator- Marrakech

HP-CDG IT SERVICES MAROC – RECRUTEMENT

We recruit a Personal Assistant (PA) for our Travel Operator activities in Marrakech. Fluent knowledge of english and french is compulsory. Mission: A Personal Assistant (PA), PAs help managers to make the best use of their time by dealing with secretarial and administrative tasks; PAs need extensive knowledge of their organization. They need to know who key personnel are (both external and internal) and understand the organization’s aims and objectives; Managers often rely heavily on their PA, trusting that work will be handled efficiently in their absence. Discretion and confidentiality are therefore essential attributes for a successful PA. Typical work activities: Personal assistants (PAs) often act as their manager's first point of contact with people from both inside and outside the organization. Typical work activities include: Screening telephone calls, social media accounts, enquiries and requests, and handling them when appropriate; Meeting and greeting visitors at all levels of seniority; Organizing and maintaining diaries and making appointments; Dealing with incoming email, faxes and post, often corresponding on behalf of their manager; Taking dictation and minutes; Carrying out background research and presenting findings; Producing documents, briefing papers, reports and presentations;...

Morocco : Marrakech-Safi

2015-02-02

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Field Application Engineer

MACHINE VISION PRODUCTS INC.

We recruit a Field Application Engineer. Missions: Provide front line technical support to customers via telephone / email / onsite visit to diagnose & resolve hardware & software issues. Carry out field work at customer locations in order to complete system installations / upgrades or suppport work as required. Conduct hardware and software training classes for customers (onsite or offsite). Prepare and maintain operation training & documentation. Carry out hardware and software testing to help validate new product features. Must be open to travel to UK, European and Global location- as required (30-80%). The position will entail occasional overtime and possible weekend work.

Morocco : Casablanca-Mohammedia - International

2018-08-07

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Office Manager (Multi-skilled)

AFRICAWORK

We are recruiting an Office Manager for our client, a Pharmaceutical Group with production facility in Morocco. Mission: Develops, manages and takes responsibility for numerous office projects; Coordinate and oversees administrative duties in the office, and ensures that the office operates efficiently and smoothly; Responsable of front desk; Manages information flow; Handles telephone calls; Manages agenda; Organises meetings and internal events; Performs reports.

Morocco : Casablanca-Mohammedia - Rabat-Salé-Kénitra

2022-02-14

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Team Leader in Call Center

AIR ARABIA

We recruit a Team Leader in Call Center. Missions: Manage a team of Call Center Agents; Floor Supervision. Be visible and available to answer questions and provide guidance. Responsible for the floor Activities and live monitoring; Take calls that agents can't handle and be available when an agent appears to need assistance; Motivate and encourage agents through positive communication and feedback; Handling passenger complaints; Spend few hours per month Handling Call Centre Agent Job in order to be hands-on at all times; Assist the management in preparing a robust roster to meet anticipated business requirements to the agreed standards; Organizes shifts daily roster, approves changes for individual agents; Ensure the Call Centre technical facilities are in good working condition, including all telephone lines, computer equipment and the reservation system, request for technical support for immediate action when work stations are not fully operational; Work with management on refining and scheduling appropriate training sessions; Manage Employee performance on a weekly basis (minimum) and review the following:- Review the past week's performance and Result;- Share updates /new information;- Guide the team and motivate them to improve sales, quality and overall performance;- Answer questions and comments....

Morocco : Casablanca-Mohammedia

2015-10-25

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BtoB Account Manager for Morocco ICT

DEKRA SERVICES

Our client, an international operator of telecommunications and one of the world leaders, is recruiting as part of the development of its activities in Morocco, his BtoB Account Manager for Morocco ICT. Position responsibility ： Responsible for developing and managing all partner activities, such as partner registration, partner training organization, partner opportunities management etc., in order to drive profitability and grow revenue. You have 8+ worked experience in ICT domain, has sales work experience in ICT Top integrators, and has Resell 2B Business experience with all telephone operators. Project operation experience: As a core member of the project solution in charge, follow the trails and opportunities, participate in project strategy development, and achieve project success. The aim is to build a best channel ecosystem which differentiate flex from the competition.

Morocco : Casablanca-Mohammedia

2022-06-24

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Customer Care Subject Matter Expert

HP-CDG IT SERVICES MAROC – RECRUTEMENT

The Customer Care Subject Matter Expert (SME) is a key person in the hospitality industry. The Job of the Customer Care SME is to make sure that interactions (phone/email/letter) of the Customer Care Agents meet the high quality standards in terms of ‘Customer Care Approach’ as well as from a vocabulary and grammatical point of view (both oral and written). The Customer Care SME’s role is to ensure complete qualitative communication of all aspects related to the complete handling of customer’s enquiries and/or complaints. The intention is to assure the highest customer retention possible, so the focus will be to turn around a complaint situation into a positive win-win situation for both the customer and ACCOR. The Customer Care SME will guarantee the quality of the answer to customers’ requests and will consequently use all necessary tools (software, procedure guides, knowledge of trainer) as often as it is necessary. Responsibilities: • Monitor, mentor and train the Customer Care Agents on their interactions with the customers to improve their oral and written skills with regards to the customer care services provided; • Be empathic for the customer’s situation; • Have intimate knowledge of the customer’s needs; • Communicate clearly, proficiently (no grammar mistakes), both written and in speech...

Morocco : Rabat-Salé-Kénitra

2013-09-21

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Customer Care Agents SME (Subject Matter Expert)

HP-CDG IT SERVICES MAROC – RECRUTEMENT

We are looking for a Customer Care Agents SME (Subject Matter Expert). Mission: The Customer Care Subject Matter Expert (SME) is a key person in the hospitality industry. The Job of the Customer Care SME is to make sure that interactions (phone / email / letter) of the Customer Care Agents meet the high quality standards in terms of ‘Customer Care Approach’ as well as from a vocabulary and grammatical point of view (both oral and written). The Customer Care SME’s role is to ensure complete qualitative communication of all aspects related to the complete handling of customer’s enquiries and/or complaints. The intention is to assure the highest customer retention possible, so the focus will be to turn around a complaint situation into a positive win-win situation for both the customer and ACCORD. The Customer Care SME will guarantee the quality of the answer to customers’ requests and will consequently use all necessary tools (software, procedure guides, knowledge of trainer) as often as it is necessary. Responsibilities: Monitor, mentor and train the Customer Care Agents on their interactions with the customers to improve their oral and written skills with regards to the customer care services provided; Be empathic for the customer’s situation; Have intimate knowledge of the customer’s needs; Communicate...

Morocco : Rabat-Salé-Kénitra

2013-09-19

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