Technical Engineer
TEK EXPERTS
Overview We’re seeking a technically proficient Technical Support Engineer to provide world-class technical support to our commercial and enterprise clients, with a focus on cloud infrastructure. You’ll be part of an experienced and highly collaborative technical team that supports multiple products including networking, virtualization, app development, authentication, backup, and recovery. Working with the team, you’ll solve intermediate and complex technical problems for medium and large companies. Revolutionize tech support with the biggest names in tech. Tek Experts is a different kind of tech support company. We’re moving away from just fixing breaks to providing agile, relationship-based support for the largest, most innovative enterprises. That’s why we’re looking for people who love technology and want to gain experience to grow as IT professionals. We celebrate diversity in every way, and it’s the reason we’ve grown so fast. Come join our global team of creative problem solvers. Responsibilities This role will: Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue Apply technical knowledge relevant to the solution using technical...
Rwanda : Western Province
2023-01-13
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