Call Center Trainer
CARNEGIE MELLON UNIVERSITY AFRICA
As part of customer contractual requirements and compliance with Majorel internal procedures, the Trainer: Leads the initial training sessions Supports new releases as well as people identified in difficulty Ensures administrative control of training Designs training modules / quizzes Ensures that the quality of service provided by the activity under its responsibility is maintained In order to maintain and develop the skills of employees. MAIN RESPONSIBILITIES: Leads initial and continuing training sessions Leads training (trades, products, process, customer relations) for integration agents Evaluates and validates the skills (linguistic, technical, relational and behavioral) of integration agents before going into production Keeps abreast of updates on procedures, policies, products, offers or new products on a daily basis and communicates the content to the various teams. Support new releases as well as people identified in difficulty Provide field support after initial training Supervise employees who need to be upgraded through close / remote listening, regular analysis of service, personalized briefs, facilitation of workshops, continuing education, etc. Ensures the administrative control of training Ensures the evaluative reporting of trainees throughout the Initial Training (attendance sheets,...
Rwanda : Western Province
2021-06-25
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