Reservationist
MANTIS KIVU MARINA BAY HOTEL
To maximize hotel revenue and guest satisfaction by receiving, handling and processing guest reservations under the direction of the Front Office / Operations Manager. The job incumbent should work in line with the hotel’s guidelines and business plan, and corporate guidelines and service concepts. MAXIMISES HOTEL REVENUE AND GUEST SATISFACTION Greets guests over the phone in a friendly, courteous manner. Records reservation information accurately; identifies and records group and transient business codes. Informs other departments of VIP arrivals. Identifies commissionable reservations and secures required information. Records and processes deposit information. Identifies and records special billing instructions; approves credit after consultation with the Finance Department. Files all reservations in a systematic order for easy referral. Utilizes guest history files for personalized service at the hotel. Maximizes customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests. Deals with assigned incoming correspondence, faxes, Emails and reservation messages in a timely and accurate manner. Acknowledges assigned reservation faxes, messages and Emails. Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control...
Rwanda : Western Province
2021-07-25
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