Officer Collect Inbound Outbound (Everyday Banking)- JHB (Evergreen)

ABSA GROUP

Bring your possibility to life! Define your career with us   With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.     Job Summary The purpose of the role is to manage customer debt through effective and efficient collections tactics in order to minimize the loss to Absa. This will involve negotiating repayment from customers with the objective of rehabilitating customer accounts, before they deteriorate further into delinquency.     Job Description     Key Responsibilities The success of everyone at Absa is measured by our ability to put our customers at the center of everything we do. To achieve this you will need the following: Agree collections targets on a monthly basis with the Team Leader in line with portfolio and product targets as communicated by Customer Value Management. Meet the minimum productivity requirements for calls on a daily basis to ensure optimization of the collections function and achievement of the monthly collection target.  Manage customer accounts and calls by logging on to and updating the relevant collections systems including Megallon and Avaya.  Use...

South Africa : Western Cape

2023-07-23

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