Reservations Agent
AUTHENTIC RETREATS
Authentic Retreats is recruiting for two of our Properties in the Eastern Cape We are looking for detail-oriented, experienced hotel reservations consultant to assist our customers with their booking needs. To be successful as a Reservation consultant you must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of packages available to customers. Responsible for accommodation bookings Responds to enquiries about hotel products and services over the telephone, email, WhatsApp etc. Determines guests’ needs and quotes the appropriate room and rate as per requirements. Books reservations with the most accurate information to ensure exceeding guests’ expectations. Has a general understanding of Groups- including cut-off dates, blocking, and booking policies and procedures. Acts in accordance with the standards, conform to the policies and procedures the company Possesses full command of PANstrat PMS and other Microsoft applications (necessary training will be provided). High communication skills verbal and written. Perfect use of English Co-operates, coordinates, and communicates with all other departments to ensure the highest level of Guest service is maintained and the maximum profit is generated....
South Africa : Western Cape
2023-03-05
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