Senior Data Analyst: Customer Experience
DIGIOUTSOURCE
Kick-start your career in the online gaming world and experience the very latest in technology and innovation. The Department Customer experience (CX) is the sum total of customers' perceptions and feelings resulting from interactions with our brand's products and services. Customer experience spans the lifetime of customers' relationships with a brand, starting before a purchase is made, continuing to active use, and advancing to repeat purchases. CX acts as a bridge between strategy (our desired organizational outcome) and operations (How things get done now). With a goal of improved performance, we help the business make decisions in a way that positively influences how customers think, feel, and behave. Purpose Of The Role Reporting to the head of CX, you are responsible for defining the vision and strategy of data analytics in the CX Portfolio and evangelising this throughout the business. By understanding our business goals and major problem areas you are responsible for turning data into actionable insights that helps identifying opportunities for optimisation and growth. To be successful in this role it will be key to establish strong collaborative relationships with all our Spin Group stakeholders. Driving adoption of cutting edge technologies and techniques that will enable equal access to data to...
South Africa : Western Cape
2022-06-11
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