Service Agent Cape Town
LIBERTY GROUP
At Liberty, we employ more than 6 000 people across 7 businesses in 18 African countries. Every day, our employees grow their knowledge by working with diverse groups of people who specialise in a wide range of skills across insurance, asset management, investment and health products. We continually seek to engage, develop, recognise and reward the people who make our business great. Purpose To deliver service agent services through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Outputs Process Utilise a variety of software packages to produce correspondence and documents and maintain associated records, spreadsheets and databases. Contribute to the provision of a comprehensive administrative service through the correct interpretation and application of procedures. Generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines. Accountable for own work quality, standards and outputs related to policies, procedures and defined processes. Proactively identify problems, apply known solutions and escalate more difficult problems. Plan for task execution and adjust priorities against an established plan. Customer Resolve client queries and escalate problematic queries to the correct level to ensure prompt and...
South Africa : Western Cape
2021-02-08
Contact our recruitment agency in South Africa