GIS IT Support Technician
LATITUDE RESOURCE
An established telecommunication infrastructure service provider with a national footprint is looking to employ a GIS IT Support Technician to join their Gauteng, Cape Town or Durban based teams on a permanent basis. A GIS Support Technician is responsible for the support of application and software value chain, in order to provide product solutions for specific business needs. This role requires the support of the entire process of building applications, from the design and creation process, to testing, rolling out the application and 1st line support for applications used with DBS. Responsibilities Receive and log calls from users, correctly identify the incident from the list of options that requires resolution and prioritise accordingly Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up Application or resolve issues Escalate problems that are outside technical expertise/ level to the appropriate Specialist Install and configure application, diagnosing software faults and solving technical and applications problems Accurately record, update and document requests using the IT service desk system Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon...
South Africa : Western Cape
2021-06-28
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