Director, Client Insights
SMG - SERVICE MANAGEMENT GROUP
SMG – Service Management Group is looking for a Director, Client Insights! Director, Client Insight helps clients remain competitive by uncovering actionable insights for Executive teams to improve the experience and change the business. They are knowledgeable about the CX space, with in-depth experience consuming and interpreting large data sets. They are experts at crafting and delivering insights to executive audiences, and they have a strong ability to persuade and inspire action. Director, Client Insights are the clients’ trusted advisors, they build a strong relationship with senior contacts, provide strategic guidance, and consult on business initiatives. Director, Client Insights responsibilities: Ensures customer retention and service-tier upsell by giving the clients the motivation to move up Becomes an expert in the client’s industries through leading industry research and cross-client analysis Designs and implements organizational insights roadmap through consulting on recommended business changes and annual insight plans Partners with research analysts to harvest complex datasets into specific insights based on relevant business questions, targeted to the client story being presented Develops the insights story in a way that moves clients to action with plans to execute the...
South Sudan : International
2024-02-05
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