Customer Service Speacialist
CLAREMONT INC
Job Description: As a Customer Service Representative placed by Claremont INC, you will play a crucial role within our client's customer support team, responsible for providing exceptional assistance and support to their diverse customer base. Your role is essential to ensuring a positive customer experience, resolving enquiries, and maintaining the high service standards for which our client is known. Key Responsibilities: Conduct effective communication in both English both in written and verbal forms, to meet customer needs and resolve issues. Excellent proficiency in English is required for this role. French is an asset Address customer enquiries, including product information, order status, account enquiries, billing, and general support requests. Provide clear, accurate, and courteous information to customers while maintaining a professional and empathetic tone. Utilise appropriate resources and tools to effectively resolve customer issues. Maintain accurate and detailed records of interactions and transactions with customers. Escalate complex or unresolved issues to the appropriate department for further assistance. Maintain in-depth product knowledge to answer customer questions and provide recommendations. Strive to meet and exceed established customer service and performance objectives....
Uganda : Kampala
2023-12-29
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