Client Responsiveness and Accountability Manager
INTERNATIONAL RESCUE COMMITTEE
Job Description The Client Responsiveness and Accountability (CRA) Manager reports to the MEAL Coordinator and lead Client Responsiveness work (IRC organizational approach to Accountability to Affected Population), support development and implementation of Standard Operating Procedures (SOPs), country program level feedback plans, multi-sector satisfaction surveys, training and on-boarding of new and existing staff, budgeting, and staffing approaches for Client Responsiveness. The CRA Manager will be responsible for ensuring that feedback of clients is collected, recorded, and responded to in timely manner through a robust and contextually appropriate system of feedback mechanisms. She/he will be responsible for developing and delivering feedback plans, guidance, and tools to achieve IRC’s strategic ambition of Client-Centered Programing while ensuring strong coordination with colleagues at field and country offices. The CRA Manager will be responsible for providing hands-on support in conducting assessments for designing and selection of feedback channels, prepare and implement proactive and reactive feedback channels plans and ensure that client feedback (overall/as a trend) is considered during the program design, implementation and close-out phases, mid-term and end-line evaluation. She/he will be...
Uganda : Rest of Uganda
2022-10-04
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