Chief Customer Service Advisor
ABSA GROUP
Job Summary To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.. Selecting this role has a compensation & benefit impact in Kenya, TZ (NBC), Mozambique. Please contact Reward for details. Job Description CASH AND RELATED TRANSACTIONS 60% Outputs: Dispense and receive physical cash, cheques, Bills Negotiated/on collection, drafts and other financial instruments over the counter to walk-in customers. Authorize and confirm foreign or local currency cheques (including credit/debit cards), either by issuing or cashing such cheques within set limits. Carry out random checks at 2 hourly intervals to ensure that customer service advisors have captured all transactions on the bank’s system and that they are properly authorised before processing. Monitor and maintain a record of all customer service advisors errors such as shorts and overs in tills Carry out formal disciplinary action on errors noted as a result of cashiers negligence Responsible for managing the vault and all cash supplies on the tills (beginning and end of day and intra-day) as well as cash sorting and repatriation. Monitor cash levels held by the customers’ service advisors and in the vault throughout the day to...
Zambia : Western
2023-01-07
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