COPC Senior Manager
SITEL GROUP
To support the COPC Certification of one of our key global accounts, we are looking for an ambitious, success oriented, analytical COPC Senior Manager. This is a remote role that can be based in any of the countries in EMEA where Sitel operates. We particularly keen to hear from you if you are in Romania, Hungary, Serbia, Bulgaria or Poland. General Purpose of CI and Quality Department: Define, recommend and implement the continuous improvement and quality strategy to ensure operational efficiency for our global clients in EMEA. Work with EMEA Account Management to establish and implement CI and Quality requirements for our global clients. Implement, maintain and continuously improve the quality management system based on the internal and international standards’ requirements. Ensure that global clients within the region implement and maintain the relevant quality standard(s) by regularly reviewing and auditing the QMS. Drive continuous improvement and standardization of process across the region for global clients by using Six-Sigma or similar methodologies to streamline both client and internal processes, driving measurable efficiency improvement. Drive continuous improvement and standardization of best practices for global clients across the EMEA locations. Lead and drive complex end-to-end projects...
Zambia : Western
2023-01-13
Contact our recruitment agency in Zambia