Junior User Operations Specialist
SWEATCOIN
About the team: We are a dynamic and user-centric team committed to delivering an exceptional app experience to our users. As a User Operations Specialist, you will play a vital role in creating, managing, and optimising offers and campaigns that engage users across various departments. Role Overview: Working in User Operations, your primary responsibility will be to ensure a seamless user experience through effective offer creation, translation management, bug reporting, and metrics tracking. You will collaborate with cross-functional teams to engage users effectively and contribute to our app's overall success. Key Responsibilities: Create and manage offers and campaigns for users, ensuring timely launch and fulfillment. Craft, adjust, and optimise offers, test links, and modify images using tools like Canva. Revise and reorganise text, add translations for different regions, and generate push notifications. Manage translation accuracy and localisation for app content, boosts, and new feature launches. Monitor Slack channels to identify and report bugs faced by users on iOS and Android platforms. Track and analyse metrics for all markets and promptly flag and report deviations Create a comprehensive log of user issues, categorise them, and ensure resolution. Collaborate with cross-functional teams to...
Zambia : International
2023-11-05
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