Customer Service Advisor
ABSA GROUP
Bring your possibility to life! Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary Dispense and receive cash and related instruments and provide customer service to walk-in branch Retail Customers. Job Description Risk and Control Outputs: Dispense and receive physical cash, cheques, drafts and other financial instruments over the counter to walk-in customers. Where required, process foreign and local currency cheques, either by issuing or cashing such cheques. Before processing each transaction, verify that all the required information for the transaction is accurate and complete in accordance with the banks procedures (for example when cashing a cheque, Verify the date, bank name, customer’s ID and validity of the cheque, check amount number and amount in words agree, that customer has sufficient funds etc.). Refer any concerns to the Branch Manager or Branch Ops for follow-up and decision-making on whether to proceed. Refer any transactions in excess of teller limits to the next level for authorisation. Capture all transactions on the...
Zambia : Western
2022-02-08
Contact our recruitment agency in Zambia