Pricing & Customer Service Manager
PUMA ENERGY
Main Purpose: Supervises the customer service line staff regarding front-end (i.e. order taking, query handling, delivery scheduling) and back-end (i.e. Credit Notes, Debit Notes, Mass Balance revisions) activities. Resolves issues, works with customers and staff to overcome conflicts and to provide quality customer service. Achieves the general objectives of the department, which are to provide a high-quality service to our external and internal customers Knowledge Skills and Abilities, Key Responsibilities: Key responsibilities: Supervision. Supervises, coordinated and oversees all the Customer Service Center activities (ie. managing incoming calls, handling customer requests, scheduling of fuel deliveries, deleting unloaded orders, generate credit and debit notes, etc.). Provides support to Sales by managing an efficient customer service interface (ie. support existing communication strategies, provide information to customers, etc.). Monitors effectiveness of Customer Service agent staff and the efficiency of the fuel scheduling process. Ensures team provides a professional and efficient service to our internal and external customers. Adheres to call center best practices complying with existing rules and attending customers within expected service levels. Customer interface. Manages the incoming flow...
Zimbabwe : Midlands
2023-01-31
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