Technical Support Manager
SMG - SERVICE MANAGEMENT GROUP
Technical Support Manager Remote USD$90,000 We are looking for an experienced and dynamic Technical Support Manager to join our team. This role will be responsible for managing and leading our Tier 2 Application Support team and our Solution Development team. The ideal candidate will possess a broad range of technical expertise, excellent problem-solving skills, a strong customer service orientation, and the ability to build and nurture high-performing teams. As a Technical Support Manager at SMG, this is what you will do: Manage and oversee day-to-day operations of the Tier 2 Application Support team, ensuring high-quality customer service and prompt resolution of technical issues. Lead the Solution Development team, guiding the design, development, and implementation of innovative, robust solutions in our.NET environment with a forward-thinking approach. Develop and maintain application support processes and documentation, ensuring adherence to best practices and continuous process improvement. Collaborate closely with teams, both internal and external, to ensure that technology solutions meet business needs and customer expectations. Foster a high-performance culture within your teams, setting clear expectations, promoting collaboration, and providing coaching and development...
Zimbabwe : International
2023-08-20
Contact our recruitment agency in Zimbabwe