Senior Customer Success Operations Analyst- Customer Programs-US Only
GITLAB
GitLab's DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 1,400+ team members and values that guide a culture where people embrace the belief that everyone can contribute. GitLab's DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 1,400+ team members and values that guide a culture where people embrace the belief that everyone can contribute. Senior Customer Success Operations Analyst-US only The Senior Customer Success Operations Analyst reports to the Manager, Customer Success Operations. Responsibilities Partner with Senior Customer Success Programs manager to design, execute, measure, and iterate on digital engagement programs. Run the operational side of Customer Success Programs, building and analyzing programs and digital engagements including onboarding, product enablement, data-triggered engagement (e.g., low adoption, low/high adoption) Develop methods, processes, systems, and tools to support our customers in each segment: enterprise, mid-market, and SMB in order to provide flexible consumption for all customers Significant oversight in Gainsight and/or other system architecture Use...
Zimbabwe : Midlands
2022-03-11
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