Sr. Manager, Paid Support (EMEA/IST)
ZAPIER
Hi there! We're looking for a Senior Manager to join the Paid Team- EMEA/IST at Zapier. Zapier is on a mission to make everyone more productive at work. Over 3 million professionals already use Zapier to save more time, but there are millions more to reach! As the Senior Manager of Paid- EMEA/IST, you’ll oversee the Paid Teams International regions, leading a team of 26 Customer Champions, 3 Team Leads and 2 Managers who provide world-class technical Support to our Starter and Professional plan customers. Paid is a well-established team at Zapier. We are looking for a confident leader who is passionate about strategy and keen to take an already established team to the next level. In 2022 and beyond we will begin to transition Paid into a group of teams operating as Tier 1, Tier 2 and Billing functions- and you’ll be instrumental in supporting this change! If you’re interested in advancing your career at a fast-growing, profitable, impact-driven company, then read on… Things You’ll Do Provide close coaching and development to the L4 Managers that you'll manage directly. You'll provide support and guidance on project and people management and any specific growth areas for the L4 managers. Own the relationship between Paid Support at Zapier and Infinity Support Group. That means reporting on how the team are...
Zimbabwe : International
2022-08-15
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