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Senior Software Support Engineer

SMG - SERVICE MANAGEMENT GROUP

SMG – Service Management Group is hiring Senior Software Support Engineers! Senior Support Engineers resolve or triage more complex client-report issues pertaining to SMG applications and tools. They possess strong technical skills in several SMG products and have access to back-end tools for more advanced troubleshooting. While still client-facing, Senior Support agents will have significant interaction with technical peers throughout the company. This role is ideal for candidates with significant customer and software application support experience looking to advance their technical skills. This is what you will do: Handle escalated client requests through tickets and occasional calls, with a goal to escalate no more than 20% of tickets. Reproduce complex client issues that can be on the software configuration level, application, database, or code itself. Analyze logs and create DEBUG statements to determine application flow and failure points. Identify product defects, and/or gather needed data for engineering teams to resolve. Follow-up with clients on issues that require a dedicated troubleshooting or data collection session. Work with SMEs to gather knowledge for updating technical documentation in company’s knowledge base. Provide recommendations to engineering teams on how to deflect high-volume...

Bénin : Abomey - Abomey-Calavi - Aplahoué - Cotonou - Djougou - Kandi - Lokossa - Natitingou - Parakou - Pobè - Porto-Novo - Savalou - International

2023-07-31

Contactez notre cabinet de recrutement au Bénin

Project Manager, Procurement and Business Development (GAIN GPF)

GLOBAL ALLIANCE FOR IMPROVED NUTRITION

About the role: The Global Alliance for Improved Nutrition (GAIN) is seeking an experienced  Project Manager, Procurement and Business Development (GAIN Premix Facility- GPF)  to be responsible for the functional, technical, and managerial leadership of GAIN’s Premix Facility related activities. This role will be on a 4-year fixed-term contract basis till Dec 2027, with extension subject to availability of funding. This position is open to GAIN’s country offices in London, Utrecht, Nairobi and Cotonou. Reporting to the Deputy Director, Programme Service Team (PST), you will also be responsible for project-related resources management and business development as well as GPF’s clients’ relationship and credit facility management. Key responsibilities include: Providing strategic leadership in the areas of design, planning, and implementation for of the project in relation to project scoping, activities, and objectives in line with the GAIN business plans, programme frameworks, and organisational strategic priorities Collaborating with the Knowledge Leadership department and working with the Portfolio Lead to develop result and monitoring framework and tools to closely monitor project impact and support in research and evaluation activities for GPF as needed Managing a demand forecast, capturing premix needs...

Bénin : International

2023-09-26

Contactez notre cabinet de recrutement au Bénin

Senior Software Support Engineer

SMG - SERVICE MANAGEMENT GROUP

SMG – Service Management Group is hiring senior support agents! SMG is an enterprise-level experience management (XM) provider that offers a software with a service (SwaS) solution—uniquely combining SaaS technology with hands-on professional services to help organizations generate new revenue, grow existing revenue, reduce churn and detractors, and drive operational efficiencies. By delivering insights across the enterprise and measuring experiences at every touchpoint, our differentiated partnership model helps clients change the way they do business. Senior Support Agents resolve or triage more complex client-report issues pertaining to SMG applications and tools. They possess strong technical skills in several SMG products and have access to back-end tools for more advanced troubleshooting. While still client-facing, Senior Support agents will have significant interaction with technical peers throughout the company. This role is ideal for candidates with significant customer and software application support experience looking to advance their technical skills. This is what you will do: Handle escalated client requests through tickets and occasional calls, with a goal to escalate no more than 20% of tickets Reproduce complex client issues that can be on the software configuration level, application,...

Bénin : Abomey - Abomey-Calavi - Aplahoué - Cotonou - Djougou - Kandi - Lokossa - Natitingou - Parakou - Pobè - Porto-Novo - Savalou - International

2023-05-27

Contactez notre cabinet de recrutement au Bénin

Director, Sales Development (EMEA)

EDGE DELTA

WHAT WE DO: At  Edge Delta, we are introducing the world’s first  edge observability platform  which allows our customers to analyze their data as it’s created, where it’s created. Embracing the freedom to decouple where you analyze your data from where it’s stored, this unique take on DevOps, Security, and SRE lets you consume and analyze outputs (logs, metrics, events, traces, telemetry) at the source – how we’ve defined the edge. Our customers escape the constraints and architectural limitations of traditional centralized systems by utilizing our lightweight and ultra-fast agent,  distributed architecture, and  stream processing  capabilities. Ultimately, Edge Delta provides the scalability that the market needs, without previous technical or financial limitations- unlocking  limitless data analysis,  faster intelligence, and  automated anomaly detection. We have a fantastic team that is continually motivated by the reception seen in the market, but we are truly in hyper-growth mode and need even more fantastic tech talent! We need people like you on the team in order for us to continue being the category leader. WHAT YOU'LL DO: As Edge Delta’s Director of Sales Development in EMEA, you are responsible for the management of overall inbound business development and outbound prospecting pipeline building...

Bénin : Abomey - Abomey-Calavi - Aplahoué - Cotonou - Djougou - Kandi - Lokossa - Natitingou - Parakou - Pobè - Porto-Novo - Savalou - International

2022-05-09

Contactez notre cabinet de recrutement au Bénin

Senior Software Support Engineer

SMG - SERVICE MANAGEMENT GROUP

SMG – Service Management Group is hiring senior support agents! Senior Support Agents resolve or triage more complex client-report issues pertaining to SMG applications and tools. They possess strong technical skills in several SMG products and have access to back-end tools for more advanced troubleshooting. While still client-facing, Senior Support agents will have significant interaction with technical peers throughout the company. This role is ideal for candidates with significant customer and software application support experience looking to advance their technical skills. This is what you will do: Handle escalated client requests through tickets and occasional calls, with a goal to escalate no more than 20% of tickets Reproduce complex client issues that can be on the software configuration level, application, database, or code itself Analyze logs and create DEBUG statements to determine application flow and failure points Identify product defects, and/or gather needed data for engineering teams to resolve Follow-up with clients on issues that require a dedicated troubleshooting or data collection session Work with SMEs to gather knowledge for updating technical documentation in company’s knowledge base Provide recommendations to engineering teams on how to deflect high-volume issues, update tools to...

Bénin : Abomey - Abomey-Calavi - Aplahoué - Cotonou - Djougou - Kandi - Lokossa - Natitingou - Parakou - Pobè - Porto-Novo - Savalou - International

2023-06-02

Contactez notre cabinet de recrutement au Bénin

Senior Software Support Engineer

SMG - SERVICE MANAGEMENT GROUP

Senior Software Support Engineer resolve or triage more complex client-report issues pertaining to SMG applications and tools. They possess strong technical skills in several SMG products and have access to back-end tools for more advanced troubleshooting. While still client-facing, Senior Support agents will have significant interaction with technical peers throughout the company. This role is ideal for candidates with significant customer and software application support experience looking to advance their technical skills. This is what you will do: Handle escalated client requests through tickets and occasional calls, with a goal to escalate no more than 20% of tickets. Reproduce complex client issues that can be on the software configuration level, application, database, or code itself. Analyze logs and create DEBUG statements to determine application flow and failure points. Identify product defects, and/or gather needed data for engineering teams to resolve. Follow-up with clients on issues that require a dedicated troubleshooting or data collection session. Work with SMEs to gather knowledge for updating technical documentation in company’s knowledge base. Provide recommendations to engineering teams on how to deflect high-volume issues, update tools to provide better data for analysis, and/or...

Bénin : Abomey - Abomey-Calavi - Aplahoué - Cotonou - Djougou - Kandi - Lokossa - Natitingou - Parakou - Pobè - Porto-Novo - Savalou - International

2023-07-11

Contactez notre cabinet de recrutement au Bénin

Distribution Administration Manager

WAVE

How you'll help us achieve it We’re looking for a Distribution Administration Manager who’s resourceful and excited about getting things done. You'll be responsible for performing administrative functions for our Distribution team as we rapidly scale our business in Benin. Please note that the term Distribution refers to User Acquisition. In this role, you'll: Support the user growth office and distribution teams from our office in Cotonou Support user growth leads to ensure distributors are recruited and managed as per internal policy and procedures Be responsible for requesting, dispatching and tracking usage of distribution related supplies Be an administrative focal contact point for Interim firms, Wave and distributors for user growth. Possible tasks might include: Activating and deactivating distributors Verifying distributors’ attendance Sharing performance of distributors on a regular basis with their supervisors Calculating distributors’ due bonuses and preparing payment files on time Be the main point of contact with our interim firm partners who employ our hundreds of distributors Ensure distributors have up to date contracts and that they are paid on time Follow up on our interim firm partners’ invoices and bulk payment recharges Troubleshooting any technical issue distributors may face Helping...

Bénin : Abomey - Abomey-Calavi - Aplahoué - Cotonou - Djougou - Kandi - Lokossa - Natitingou - Parakou - Pobè - Porto-Novo - Savalou - International

2022-01-30

Contactez notre cabinet de recrutement au Bénin

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