Manager, Customer Success Northern EMEA

GRAFANA LABS

Make a difference.  Are you looking for the next step in your career? Enjoy a challenge? Love to innovate? This is an exciting opportunity to join a technology startup in a high growth phase. We’re looking for an experienced, versatile and highly motivated Customer Success leader to join our team.  As a Manager, Customer Success NEMEA, your team will be a key differentiator in how our customers view and value Grafana Labs in Northern EMEA (UK, Benelux & Nordics). This key leader will have experience building and scaling a successful organization to service a growing customer base, curating specific experiences to increase production adoption and revenue protection. The ideal candidate has built a Success team and operations (ideally one that services highly technical customers), managing regional teams in the UK You must have a love for hiring and developing teams. We want to hire well so we can foster talent for growth at Grafana. You will have a passion for putting the customer first and love building strong relationships connecting with customers and internal stakeholders. You will champion the customer experience and liaise with cross functional teams including Sales, Customer Support, Professional Services, and Product Development to ensure the balance between what’s best for the Customer and Grafana....

Guinée : Boké - Conakry - Faranah - Kankan - Kindia - Labé - Mamou - Nzérékoré - International

2023-03-27

Contactez notre cabinet de recrutement en Guinée

Software Engineer

THE ROOM

Software Engineer ABOUT THE TEAM The tech team is responsible for all learning platforms at ALX: Intranet, auto-correction system, cloud development sandbox for students, anti-plagia system, etc. We are bold and move fast: each member is the owner of his work- from design to deployment. No weekly/bi-weekly sprints- we have goals and features to deliver; we tackle them by iterating quickly and adjusting if needed. Our products are currently supporting the learning of more than 230K students (~30K more students each month). ABOUT THE ROLE Contribute to and improve our engineering standards, toolings, and processes Ensure the availability, latency, performance, and efficiency of the platform Provide technical and end-user documentation You will be especially responsible for data analysis, extraction, and reports. You will be in charge of extracting and formatting the data that the education team needs to operate the programs and provide the best support to students. The goal is to build everything we need for analyzing student behaviors, to detect future talents and/or target coaches help. You will make the data available to give insight to the product team and improve student and staff experience. As part of the Software Team, you will be involved in backend development and design- including new features, bug...

Guinée : Boké - Conakry - Faranah - Kankan - Kindia - Labé - Mamou - Nzérékoré - International

2023-06-03

Contactez notre cabinet de recrutement en Guinée

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