IT Coordinator
WORLD VISION MAURITANIA
The IT Coordinator role is responsible for supporting and maintaining global IT processes and standards within their NO. Individuals in this role manage services provided to one or more field office locations within a region. Majors Responsibilities: LEADERSHIP: Provides input into the IT operating plan and communicates the plan to relevant stakeholders Is familiar with the IT strategy that has been developed to enable the regional strategy Provides IT input to NO leadership team IT operating plan developed and communicated STAKEHOLDER ENGAGEMENT: Manages key stakeholder relationships in the National Office Helps identify and document customer requirements for taking through the demand management process Assists with measuring and reporting on customer satisfaction IT OPERATIONS: Responsible for the delivery of IT services in the Hub according to service level expectations Responsible for ensuring service management processes are understood and followed Responsible for managing the IT asset inventory CUSTOMER SERVICE: Responsible for service desk queue management Responsible for the provision of customer support Provides support for global and local applications according to existing processes and SLA. Assists in managing NO customer. Expectations throughout the service life cycle. BUDGET: Assists in the...
Mauritanie : Aïoun El-Atrouss - Akjoujt - Aleg - Atar - Bassiknou - Boghé - Kaédi - Kiffa - Néma - Nouadhibou - Nouakchott - Rosso - Selibaby - Tidjikdja - Zouerate
2020-12-07
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