Jira Developer

SMG - SERVICE MANAGEMENT GROUP

We are looking for a Jira developer for SMG, experienced with the Atlassian product set (Jira, Confluence, Jira Service Management) to support our implementation of Atlassian for the Cloud! This role will be responsible for working with leadership to establish standards for project management and development, with ample opportunities for ongoing development within the field of Atlassian and Jira development. Atlassian Specific: Serve as the overall subject-matter expert and business owner for Atlassian for the Cloud, setting standards that align with business and engineering needs and which balance the need for flexibility with standardization and scalability Create new fields, screens, forms, workflows, and related Jira components. Modify existing issue types, screens, and schemes, and provide maintenance and support to existing projects Provide training to users across engineering, product management, and operations Resolve user support, including evaluating the use of plug-ins and extensions Configure reports and dashboards in Jira Plans to support strategic business processes and provide transparency to leadership Manage permissions for adds, changes, and deactivations Promote an environment that minimizes data clutter and workflow inefficiencies and be a champion for continuous improvement and use of...

Togo : Atakpamé - Dapaong - Kara - Lomé - Sokodé - International

2023-07-11

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Training Officer Tax Academy

AFRICAN TAX ADMINISTRATION FORUM (ATAF)

The Training Officer will be accountable for coordination of all courses under the academy as well as ongoing monitoring and evaluation of the Academy’s delivery in terms of such indicators as penetration, completion, and impact. Activities:   a. Development of Training Programmes To design and develop required training courses according to standard by conducting topic research, preparing thoroughly, aligning with approved accreditation frameworks, agreeing training approach and methodology, developing training and securing sign-off prior to the training date. To support the continuous development and relevance of training programmes by identifying training gaps and needs, recommending the applicable training content and platform, developing the training material and implementing according to set timelines. To provide advice on potential training, professional development strategies and appropriate training and development interventions by liaising with relevant departments understanding ATAF’s strategic goals, understanding member training needs and identifying where existing training is misaligned or not in existence as required and on an annual basis. To facilitate that the competencies required by members are gained by developing curricula and customised learning materials and implementing through...

Togo : Atakpamé - Dapaong - Kara - Lomé - Sokodé - International

2023-07-18

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Technical Back Office For NOC Support- Remote Freelance Job

AFRICASHORE

We are looking for 10 Technical Back Office For NOC Support to work remotely as Freelancer for our client, an international software company.   The Technical Back Office is responsible for providing advanced technical support, monitoring network infrastructure, and engaging in software engineering activities related to Level 3 support and Change Request programming. This role ensures the smooth operation of network services, resolves complex technical issues, and contributes to the development and enhancement of software systems in a dynamic IT environment.   Mission: Ensure Service Availability and Performance: Provide Level 3 support for escalated technical problems to ensure maximum service availability and performance of computer and telecommunication networks and systems to meet business needs and minimize downtime. Monitor Systems: Continuously monitor computer systems using various tools to identify hardware, software, and environmental issues. Conduct root cause analysis (RCA) when problems are detected. Troubleshoot Problems: Triage and troubleshoot issues within defined areas, following standard operating procedures (SOP). Coordinate with third-party vendors, customer contacts, or other IT teams for comprehensive solutions. Track Issues: Carefully track and document all defects and resolutions in...

Togo : Atakpamé - Dapaong - Kara - Lomé - Sokodé - International

2023-12-06

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