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Portuguese / English Technical Support Agent

5CA

Customer support is changing for the better. 5CA is not your conventional customer service company. We have agents in all corners of the world with demonstrated knowledge of video games and technology. So, what makes the position different from other tech support positions? A few things: You’ll work 100% remotely from your own home and workspace You’ll be part of a diverse community of techies from all over the world You’ll get to deliver top-notch customer experiences to people in need You'll work with a team of top-notch techies from your Trainer to the Operations Manager You'll be privy to training opportunities prior to starting your new role and free courses to develop your skills You'll have an Operations Manager to help you with your work and a Team Lead to ensure you're comfortable and enjoying yourself As a Technical Support Agent, you'll troubleshoot customers' technical issues with their PC hardware and networking devices. You'll use a combination of email, live chat, social media, and/or phone calls to answer tickets and queries. Responsibilities Providing support for computer tech products, including CPU's and GPU's. Troubleshooting technical issues. Diagnosing and solving hardware or software problems. Supporting customers via Email and Phone. The Goal? You'll help 5CA continue to be one of...

Chad : Abéché - Am Timan - Amdjarass - Ati - Bardaï - Biltine - Bol - Bongor - Doba - Fada - Faya-Largeau - Goz Beïda - Koumra - Laï - Mao - Massakory - Massenya - Mongo - Moundou - Moussoro - Ndjamena - Pala - Sarh - International

2022-10-15

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Training Supervisor

FIRST RECRUITMENT GROUP

Our client is looking for a Training Supervisor to work on a long term contract basis in Chad. This is an onshore position with 4/4 rotation shift pattern. Reporting to the Training Manager, the Training Supervisor will work closely with all PCM department managers to plan and facilitate required training in line with company approved training plans. The Training Supervisor will interface closely with all PCM department managers, the Maintenance, Integrity and Sustainability Manager and the London and Chad based Human Resources teams. Responsibilities • Work closely with all departments to ensure the efficient and effective delivery of the training strategy across the organization. • Effectively communicate training plans on a weekly basis to ensure attendance is in line with the approved departmental training plans. • The Training Supervisor will track progress on all internal and external training completed and report on progress to various levels of PCM Management. • Ensure that the tracking of internal and external training is in line with external reporting requirements. • Provide feedback to department managers on employee training progress in line with corporate nationalisation plans. • The Training Supervisor will deliver or assist with the delivery of company approved training courses in line with...

2019-12-23

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Humanitarian Access and Safety & Security Coordinator

INTERNATIONAL RESCUE COMMITTEE (IRC)

Requisition ID: req20350 Job Title: Humanitarian Access and Safety & Security Coordinator Sector: Operations Employment Category: Fixed Term Employment Type: Full-Time Open to Expatriates: Yes Location: N'Djamena, Chad Job Overview The Humanitarian Access, Safety & Security Coordinator will inform strategic decision-making and deliver operational management in Chad. The person will be based in Ndjamena, with 50% of their time traveling in field offices. She/He is a member of the Senior Management Team of each country, reporting to the DDO, Deputy Director Operations (DDO). She/He will develop and oversee the implementation of humanitarian access and security management systems and protocols in line with humanitarian principles, humanitarian needs, the duty of care principles, and IRC's overall strategy. She/He will identify changes and trends in the humanitarian access and security environment in Chad, develop and oversee the implementation of responsive plans, standard operating procedures, and contingency plans, and facilitate training and capacity building of both management and field staff. She/He will ensure that expert humanitarian access and security risk management advice are provided to all IRC staff in-country offices, building relationships with stakeholders, negotiating and mediating...

2021-12-03

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Regional Safety and Security Director- Lake Chad Basin

INTERNATIONAL RESCUE COMMITTEE (IRC)

We're looking for Regional Safety and Security Director- Lake Chad Basin. Major Responsibilities: Security Risk Management: • Lead departmental security risk identification and mitigation measures that align with organizational and regional risk-management standards and requirements; • Assist field leaders in implementing and maintaining IRC Humanitarian security risk management across the region ensuring security risks are identified, mitigated and managed; • Inform the development Safety and Security (S&S) procedures and practices which integrate with gender, Diversity, Equality and Inclusion (DEI) and Partnership Excellence for Equality and Results System (PEERs), support associated roll out and adherence; • Provide input, including comprehensive security risk analyses and recommendations, to the RVP and the Regional colleagues; • Inform RVP, CSSO, DRD and CDs of any areas of concern, non-adherence to IRC policy and procedures; • Ensure safety and security risk management processes and best practices are inclusive of gender and LGBTQ+ specific risks and gender equality and diversity is embedded into such processes; • Ensure that IRC partners receive security management support benefiting from internal systems and best practices relevant to their operations and operating contexts; • Prepare the...

2021-03-27

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Humanitarian Access and Security Coordinator

INTERNATIONAL RESCUE COMMITTEE (IRC)

Job Description: The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The mission of the IRC is to help people whose lives and livelihoods are shattered by conflict and disaster to survive, recover and gain control of their future. IRC Chad strategy : The IRC started operations in Chad in 2004 to respond to the humanitarian crisis caused by the influx of refugees from Darfur to eastern Chad, with intervention in the Ouré Cassoni refugee camp. Assistance to Sudanese refugees has now expanded to the management of the ten camps in the East and one camp in the West with assistance to refugees and local communities in health, nutrition and water, hygiene and sanitation. In 2012, to respond to drought and food insecurity, IRC expanded its geographic coverage in the Guéra region. IRC is currently working in three health districts Mongo, Mangalmé and Melfi and is providing prevention and treatment of malnutrition to the local population. In May...

2023-11-10

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Humanitarian Access & Security Coordinator

INTERNATIONAL RESCUE COMMITTEE (IRC)

Responsibilities Facilitation of Humanitarian Access (25%) Facilitate the development of an access strategy and framework for the country program; Support the Security Foal Points (SFP) as well as program teams in the design of operational strategies for the opening of new project, including actor mapping and engagement strategies. Develop ongoing relationships with local authorities, non-State armed actors and other power brokers within the Chad; Work to ensure that IRC, its mission and work in the areas of operations is known and accepted. Provide technical input and advice in assessments to consider new IRC programs in new geographic areas. Team Management and Internal/External Coordination (20%) Provide technical support and coordination to the Security Focal Points (SFPs) within the Country Program. Ensure that each dedicated safety and security staff member has a clear work plan with measurable objectives. Participate in Senior Management Team (SMT) meetings at country level and advise the group on security and access issues. Participate in internal project meetings (PCM). Context Monitoring and Analysis (15%) Contribute to the strategic discussions with the country leadership team by providing continuous analysis of the security, economic and political context in the country. Identify the contextual...

2023-08-19

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Candidates, find your future job among 49.262 open positions

Portuguese / English Technical Support Agent

Training Supervisor

Humanitarian Access and Safety & Security Coordinator

Regional Safety and Security Director- Lake Chad Basin

Humanitarian Access and Security Coordinator

Humanitarian Access & Security Coordinator

Job vacancies by specialty

Our job vacancies in Africa

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