ICT Senior Assistant- Helpdesk
UNOPS
Functional Responsibilities: Within delegated authority, the ICT Senior Assistant will be responsible for the following duties: Acts as focal point for receipt and processing of user requests, including logging, escalation and resolution of issues reported to the ICTSS Help Desk either through e-mails or telephone phone calls; Helps provide technical support to staff and Senior Management on relevant UN standard hardware and software systems and applications; Helps install, configure, test and troubleshoot desktop, printer and end user devices hardware and software, including configuring for Local Area Network connectivity, desktop operating systems, Electronic mail, Lotus Notes, Citrix, Database systems, Internet Web applications, network services like Domain Name Server (DNS), DHCP, and various security and client applications. Helps and participates in the development, deployment and maintenance of application software(s) within Lotus Notes, Microsoft SQL Server, IMIS and Web-based architectures; Helps support critical conferences, meeting and town-halls Helps prepare technical and user documentation for training purposes and is also involved in conducting basic user training for IT related hardware and applications; Helps prepare, update, deploy and document Desktop Standards and images; Undertakes...
Ethiopia : Tigray
2022-03-01
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