Director Client Services Account Manager
VISA
The individual in this position will be accountable for the overall operational client relationship, optimizing performance, identifying and enabling services and capabilities. The client advocate within Visa. The individual will be required to manage a range of complex operational/ technical problems of diverse scope and take a broad perspective to identify innovative solutions without requiring guidance, except where escalating to management is appropriate. The individual is considered a functional expert and must have a strong understanding of the Client’s processing and operational business. KEY RESPONSIBILITIES Serve as an escalation point for Regional Signature Clients for day-to-day technical operational support of all VisaNet products, services, processing questions and issues. Represents client business and processing priorities to internal and external stakeholders for support and account planning activities Identify, recommend and monitor, where appropriate, operational cost savings and/or revenue enhancements opportunities for Clients and Visa. Provides guidance on Client processing strategies, environments, interfaces and business priorities. Provides consultancy for onboarding, client migrations, processing, services & initiatives Stay abreast of new rules, products and services, and industry...
Ethiopia : Addis Ababa
2021-06-22
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