Customer Success Manager- North EMEA (Remote)
GRAFANA LABS
Do you enjoy building relationships, solving challenges, and learning new technology? If you do, come join our Success team at Grafana Labs! The Customer Success team drives product adoption through a series of impactful engagements that enable our customers to maximize their business and technical value with Grafana. For a customer, the Grafana CSM is a partner who understands their business, goals and challenges, and provides specific recommendations to meet their business needs Customer Success Managers will align to a named portfolio of customers and are responsible for ensuring a healthy partnership by driving product adoption. You’ll do this by leveraging data and insights to engage with customers at specific points in their Grafana journey. Our CSMs manage the full life-cycle of our customer’s post-sales journey from onboarding to renewal, including regular cadence check-ins, business reviews, and any upsell opportunities. You need to understand the ecosystem of services that our customers use, and work with the customer to ensure success with Grafana at the center. We’d expect you to understand why Kubernetes is popular, how it relates to Prometheus and the difference between logs, metrics and traces. What you'll be doing? Proactively manage a book of business to drive product adoption...
Ethiopia : International
2023-01-10
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